Inbenta

MAY 9, 2025

Many companies rush to adopt AI, particularly Generative AI, but can falter due to poor data prep and challenges with integration. As Inbenta CEO Melissa Solis explains, clean, accurate data is essential, as is any solutions ability to integrate with a companys existing systems. By focusing on specific goals and working with adaptable AI providers like Inbenta, companies can overcome many of these issues to effectively implement AI solutions and improve how their business operates.

Enterprise 11

Enterprise Analytics Metrics Technology 11

Customer Think

MAY 9, 2025

In a rapidly evolving retail landscape, artificial intelligence (AI) has become a cornerstone for driving innovation across hiring, operations, and customer experience (CX). For leaders grappling with data overload and disjointed strategies, AI offers a transformative way to shift from reactive decisions to forward-thinking methodologies, ensuring long-term success.

Customer Experience 45

Customer Experience Employee engagement Enterprise Technology 45

Inbenta

MAY 9, 2025

Researchers from the University of Rochester and other institutions have developed MagicTime, an AI text-to-video model that generates realistic metamorphic videos. The system learns from time-lapse footage to simulate complex processes like plant growth or construction. MagicTime produces short, high-resolution clips that more accurately depict physical, chemical, and biological changes compared to previous models.

Construction 45

Construction Technology 45

Customer Think

MAY 9, 2025

Photo credit: L+R The stereoscope captivated Queen Victoria at the Great Exhibition of 1851, offering viewers a three-dimensional experience that transformed flat images into immersive scenes with depth and presence. This Victorian-era technology marked humanity’s early fascination with enhanced visual realities.

Technology 45

Technology Enterprise Customer Experience 45

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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.

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Inbenta

MAY 9, 2025

OpenAI’s recent update to GPT-4o in ChatGPT led to unexpected sycophantic behavior. Launched on April 25 and rolled back on April 28, the update made the model unnervingly eager to please, affecting user interactions. Users experienced the model validating doubts, fueling anger, and reinforcing negative emotions. Despite positive offline evaluations and AB tests, the sycophantic trend went unnoticed during reviews.

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Inbenta

MAY 9, 2025

Apple is investigating the integration of AI-driven search functionality into its Safari browser, a move that could shake Google’s dominance in online search. Eddy Cue, an Apple executive, revealed this potential shift during testimony in Google’s antitrust trial with the U.S. Department of Justice. Analysts estimate that Google pays Apple roughly $20 billion annually to remain Safaris default search engine, a lucrative arrangement now under scrutiny.

Engineering 40

Engineering 40

Customer Think

MAY 9, 2025

Podcast Today’s interview is with Martin Gill, VP, Research Director at Forrester. Martin joins me today to talk about their upcoming CX Summit EMEA that will be taking place in London (and digitally) from June 2–4, 2025.

Customer Experience 45

Customer Experience 45

Inbenta

MAY 9, 2025

Google’s latest experiments through its Labs platform introduce three innovative tools Tiny Lesson, Slang Hang, and Word Cam that use Generative AI to support language learning in novel ways. Tiny Lesson offers personalized guidance on key phrases and grammar based on scenarios like grocery shopping. Slang Hang generates dynamic dialogues, allowing users to explore dialects and conversational patterns.

Education 40

Education Personalization 40

AWS Machine Learning

MAY 9, 2025

In the media and entertainment industry, understanding and predicting the effectiveness of marketing campaigns is crucial for success. Marketing campaigns are the driving force behind successful businesses, playing a pivotal role in attracting new customers, retaining existing ones, and ultimately boosting revenue. However, launching a campaign isnt enough; to maximize their impact and help achieve a favorable return on investment, its important to understand how these initiatives perform.

Marketing 69

Marketing Entertainment Construction APIs 69

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Inbenta

MAY 9, 2025

Artificial Intelligence is improving at identifying locations based on minimal details from photos to sounds. Tools like ChatGPT and Perplexity analyze visual elements, such as architecture, landscapes, and even tool brands, to pinpoint places. Remarkably, AI can also draw conclusions from audio data, such as bird songs, narrowing down locations based on species habitats.

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Customer Think

MAY 9, 2025

Running a business is challenging. You are juggling a thousand things at onceproducts, teams, sales, operations. But at the center of it all? Your customers. If you dont know what they are experiencing or expecting, you are operating in the dark. Thats why you should use a customer survey tool, which saves the day.

Surveys 45

Surveys Sales Enterprise Technology 45

Inbenta

MAY 9, 2025

Groundbreaking research led by Yong Chen at the University of Pennsylvania’s Perelman School of Medicine could revolutionize mental health diagnosis and treatment. Chen’s work focuses on artificial intelligence that could detect mental health conditions like dementia and depression years before they fully manifest. Incorporating biometrics, psychometric testing, and smart-device data, the AI aims to revolutionize early diagnoses and personalized treatments.

Personalization 40

Personalization 40

CSM Magazine

MAY 9, 2025

Customer experience (CX) is shaped by every interaction a customer has with your business, from first contact to final service. Service leaders – those who focus on supporting and empowering employees – play an essential role in improving this experience. By prioritising their teams needs, they create environments where staff can perform at their best.

Automotive 52

Automotive Morale Wait times Feedback 52

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

Inbenta

MAY 9, 2025

Nari Labs has developed Dia-1.6B, a compact open-source AI model designed to revolutionize emotional speech synthesis. Despite its small size with just 1.6 billion parameters the model claims to outperform industry leaders like ElevenLabs and Sesame. Dias ability to mimic emotional nuances, including laughter, coughing, and even a convincing scream, sets it apart from competitors that often falter in natural emotional delivery.

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CSM Magazine

MAY 9, 2025

Ever feel like your business is running a marathon with untied shoelaces? Brilliant ideas fizzle, deadlines vanish into thin air, and potential profits leak away like sand through your fingers. The culprit? Often, it is not a lack of talent or market opportunity but a deficiency in the seemingly unglamorous yet profoundly powerful force: discipline.

Construction 52

Construction Accountability Feedback Analytics 52

Inbenta

MAY 9, 2025

Meta Platforms has introduced a new stand-alone artificial intelligence application, directly competing with OpenAI’s ChatGPT. The app, based on Meta’s Llama AI model, features a Discover feed showcasing user interactions and offering prompts. This launch aligns with Meta’s ongoing AI initiatives, including the integration of AI assistants across its existing platforms.

Technology 40

Technology 40

CSM Magazine

MAY 9, 2025

Customers expect a lot from support teams these days. Whether you’re aiming for your first customer service job or hiring your next great rep, interview prep is a must. In my years of hiring, I’ve seen how the right questions sift out candidates who really listen, care, and adaptespecially when tech is always shifting the goalposts. In 2025, customer service interviews go beyond the basics.

Customer Service 52

Customer Service Omni-channel support CRM Chatbots 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

Inbenta

MAY 9, 2025

Google is seeing a rise in visits, but users are spending less time on the site. A recent analysis reveals this trend through data from 5 billion search queries and 20 million websites. Since the introduction of AI Overviews in May 2024, U.S. visits to Google have increased by 9%. However, user engagement, including time on site and pages per visit, is either flat or declining across the U.S., UK, and Germany.

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Balto

MAY 9, 2025

What if every agent in your contact center had a coach, a compliance officer, and a data analyst all in their ear, all at once? Thats the promise of artificial intelligence in the modern contact center. The way we support customers has changed dramatically. With higher expectations and more channels than ever, contact centers are turning to AI to handle the complexity.

Contact Center 52

Contact Center Coaching First call resolution Scripts 52

Inbenta

MAY 9, 2025

Artificial intelligence is quickly shifting from an emerging trend to a foundational tool in the real estate industry. According to T3 Sixtys latest Tech 200 list, more than half of the featured products now integrate AI, a notable rise from just under a third last year. Brokers and agents are adopting AI for tasks like lead management, content creation, and market analysis.

Real estate 40

Real estate Marketing Technology Management 40

Interaction Metrics

MAY 9, 2025

We’ve just updated our blog on How to Increase Response Rate with even more insights and detailed breakdowns! It now contains tons of useful new information, including: What your response rate is really telling you 10 research-backed ways to increase survey response rates (without bribing people) How better surveys lead to better decisionsand better customer experiences And much more!

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Metrics Surveys Customer Experience 62

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Inbenta

MAY 9, 2025

Motorola’s Razr 2025 series incorporates AI-focused features into its foldable smartphones, aiming to enhance functionality and usability. The Razr Ultra leads the lineup with its 7-inch display and AI-powered tools for notifications, memory aids, and transcription. The phones integrate systems like Google’s Gemini, Microsoft’s Copilot, and Perplexity AI to improve adaptability and user interaction.

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Interaction Metrics

MAY 9, 2025

We’ve just updated our blog on Customer Experience Research Firms with even more insights and detailed breakdowns! It now contains tons of useful new information, including: How to tell the difference between CX research firms, survey software, and consultants so you choose the right partner for real insights, not just dashboards. The exact methods top research firms use like text analysis, service evaluations, and strategic NPS follow-up.

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Customer Experience Metrics Consulting Consulting 48

Concentrix

MAY 9, 2025

Discover the evolution of AI and its impact across industries. From narrow intelligence to generative capabilities, explore the journey today.

Engineering 62

Engineering 62

Concentrix

MAY 9, 2025

Learn what DevX is and how AI can enhance the developer experience, driving innovation in your organization.

Automotive 62

Automotive Transportation Banking Technology 62

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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