CSM Magazine
MARCH 12, 2022
With the metaverse predicted to nearly double, potentially reaching $783.3 billion by 2024, it’s not a surprise that businesses across industries are looking to invest. In fact, several new startups are opening virtual headquarters in anticipation of the Metaverse dominating the future of work. Gerald Martinetz, VP of Applied Intelligence at Mindbreeze explores further.
Beyond Philosophy
MARCH 12, 2022
Who do you feel loyal to in your life? My money is on your answer being your friends and family. The reason you feel loyal to them is because you have an emotional relationship with them. They might do things you don’t like sometimes, usually at the holidays, that drive you crazy. However, you don’t sever ties over it. The same emotional connection happens in business relationships.
CSM Magazine
MARCH 12, 2022
A customer journey map is a visual story explaining the process they go through when engaging with your brand. It begins with their awareness of your brand and ends with potential loyalty and even advocacy. This kind of mapping is necessary to create seamless customer service for consumers. It’s also a means of gaining insights into what your current customers experience as they interact with your brand.
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