ProProfs Blog

SEPTEMBER 17, 2021

As people spend a significant part of their time at the workplace, job satisfaction is an important factor determining employee well-being. However, employees, these days are no longer satisfied with just salary, hikes or promotions. They look for something more tangible in the form of a positive employee experience. A good employee experience is a combination of many factors like work challenges, good relationships with managers, career growth prospects, peer-to-peer communication, and more.

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Myra Golden Media

SEPTEMBER 17, 2021

Download agenda, themes, certificates and more here! Are you still trying to figure out how to celebrate Customer Service Week? After the year and a half your team has pulled your company through, don’t let National Customer Service Week pass without an epic celebration of your front line! Here are three steps to easy National Customer Service Week planning!

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ShepHyken

SEPTEMBER 17, 2021

This week we feature an article by Jeff Pedowitz, ForbesBooks author of F The Funnel: A New Way To Engage Customers & Grow Revenue, and President and CEO of The Pedowitz Group. He offers five tips for brands to enhance the customer experience and in the process build brand loyalty. Getting and keeping a customer’s attention can be a challenge for companies in today’s competitive marketplace.

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Myra Golden Media

SEPTEMBER 17, 2021

We thought we’d be done with COVID by now. Yet, here we are. I was supposed to be boarding a plane tomorrow to deliver the opening keynote for a large event in D.C. It’s now virtual. A workshop I’m facilitating in Tulsa in a few weeks is now online. My son’s school reinstated mask mandates this week. Speaking of masks, I’m doing a lot of digital de-escalation training for clients in museums, libraries, theaters, and medical offices.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Eptica

SEPTEMBER 17, 2021

Date: Friday, September 17, 2021 Author: Pauline Ashenden - Demand Generation Manager Why contact centres need to embrace omnichannel. Published on: September 17, 2021. Author: Pauline Ashenden - Demand Generation Manager Customers are now more demanding – and want to be able to contact organisations across more and more channels. They expect to be able to swap between these channels as their needs change, meaning the contact centre has to become omnichannel.

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Tethr

SEPTEMBER 17, 2021

Every day, we have conversations with companies who are serious about working to reduce customer effort—just like you. Those companies know they’re hard to do business with, and they’re ready to take that first step to change that. And often, that first step looks like buying a conversation analytics tool or platform to help measure effort through unstructured data.

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Analytics Customer effort Coaching Education 77

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. We’ll also consider how technology can help you optimize a freemium model to maximize its advantages and minimize its weaknesses.

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Nextiva

SEPTEMBER 17, 2021

Customer acquisition is essential to every company’s success. But it’s all too common for business owners to neglect the customer relationships after the sale. After all, if you deliver outstanding value to every customer, you won’t need to acquire new customers aggressively. That’s what we’ll talk about today — the methodology and steps you need […].

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aircall

SEPTEMBER 17, 2021

When we opened our Sydney office at the beginning of this year, we knew great things were ahead for the Asia-Pacific region. . Account Executive Sheldon Brady was the first employee in APAC. “Being the first employee in the Asia-Pacific region, I knew this would be an incredible adventure to embark on. Localizing pivotal roles in the business became our secret ingredient, a catalyst that has driven growth in this region and success for our customers.

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

ClientSuccess

SEPTEMBER 17, 2021

Today’s CSMs act as the one-stop go-between for a customer and the rest of a vendor organization. From product announcements to marketing requests, CSMs are typically the point of contact to relay this information to a customer. This same sense of leadership is also true for sales discussions. From renewals to upsells to expansion, the CSM is often the person who either opens up this conversation with a customer, announces to a customer that it is time to start having these sorts of discus

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TCN

SEPTEMBER 17, 2021

Rowing upstream on a river is tough, and without paddles, it’s impossible. That is what. The post 5 Benefits of Having a Cloud Contact Center appeared first on TCN.

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Cloud contact Contact Center call center software Call Center 52

Enghouse Interactive

SEPTEMBER 17, 2021

Companies today need to be able to interact with customers on an expanding number of contact channels, from video calls and email to chat, social media and the phone. At the same time they need to deliver a joined-up, omnichannel experience, however people make contact. What is driving the need for omnichannel? First and foremost omnichannel is growing because customers want to interact with organisations in multiple ways.

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DMG Consulting

SEPTEMBER 17, 2021

Workforce Optimization Solutions Help Companies Through the Pandemic and Beyond. April 20, 2021 Donna Fluss. View this article on the publisher’s website. DUE TO THE COVID-19 pandemic, 2020 will go down in the history books as an especially arduous year for economies and companies worldwide. But most have persevered, and some will be stronger due to the changes driven by the public health crisis.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Voiptime

SEPTEMBER 17, 2021

The success of a business is only the edge of the iceberg. Yet what’s at the bottom? Have you ever wondered why particular companies are so successful? Actually, there are real reasons for it. In the competitive markets, there are no accidentals, only scientific regularity. Companies can make their own ways to endeavors such as brand image, increasing ROI, etc.

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Brad Cleveland Blog

SEPTEMBER 17, 2021

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and literature, you’ll see often (in fact, estimates go as high as 93 percent). My question is, if your focus on customer experience fails, what’s the alternative? Not focusing on customer experience? That just doesn’t make sense.

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SmartKarrot

SEPTEMBER 17, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Hire and develop the best possible account management team, including an initial target of 3+ US Account Managers/Analysts within the first 12 months.

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Accountability Coaching Feedback Metrics 17

Brad Cleveland Blog

SEPTEMBER 17, 2021

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and literature, you’ll see often (in fact, estimates go as high as 93 percent). My question is, if your focus on … Continue reading → The post Embarking on new customer experience initiatives? Avoid common pitfalls appeared first on Brad Cleveland.

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

ProProfs Blog

SEPTEMBER 17, 2021

Be it a startup or a multi-million dollar company; a website is the starting point of contact between your brand and customers. . Research suggests that it takes just about 50 milliseconds for users to judge your website and decide whether they want to stay or leave. . Multiple factors come into play while forming opinions about your website – its design, content, navigation, usability – the list is endless.

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SmartKarrot

SEPTEMBER 17, 2021

Measuring customer experience is, perhaps, one of the most vital aspects of any business. And, it is even more important if you are a SaaS-based business. So the very first questio n that I would like to ask you is: Are you doing pretty well with your customer experience? Is there any scope for improvement? Do you use the right CX metrics to measure your customer experience?

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Metrics Customer Experience SaaS Customer effort 20

ProProfs Blog

SEPTEMBER 17, 2021

Q1: “What do you think of our awesome design team?”. Q2: “Have you quit smoking?”. Imagine asking the above questions in a market research survey. Can we expect to collect honest and reliable responses from our target audience? Supposedly, a reluctant Yes, No, Yes…. The above survey questions fall in the category of leading questions and loaded questions.

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Surveys Airlines Customer Service Accountability 78

CSM Magazine

SEPTEMBER 17, 2021

When you have a business—of any kind or scale—marketing is one aspect that is inherently a priority. With several marketing tools available globally, one basic yet highly effective marketing tactic is content marketing and related branding. Consistency reaps Rewards. Organizations with a consistent track record of investments in content marketing are gaining good returns in the current time.

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Marketing 52

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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