Fri.Sep 17, 2021

Improve Employee Experience: 30+ Best Practices

ProProfs Chat

As people spend a significant part of their time at the workplace, job satisfaction is an important factor determining employee well-being. However, employees, these days are no longer satisfied with just salary, hikes or promotions.

How to Celebrate Customer Service Week (3 Steps)

Myra Golden Media

Download agenda, themes, certificates and more here! Are you still trying to figure out how to celebrate Customer Service Week? After the year and a half your team has pulled your company through, don’t let National Customer Service Week pass without an epic celebration of your front line!


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Guest Post: 5 Tips to Enhance the Customer Experience

Shep Hyken

This week we feature an article by Jeff Pedowitz, ForbesBooks author of F The Funnel: A New Way To Engage Customers & Grow Revenue, and President and CEO of The Pedowitz Group. He offers five tips for brands to enhance the customer experience and in the process build brand loyalty.

How to Enforce a Mask Mandate In Your Theater, Museum, Library or Store

Myra Golden Media

We thought we’d be done with COVID by now. Yet, here we are. I was supposed to be boarding a plane tomorrow to deliver the opening keynote for a large event in D.C. It’s now virtual. A workshop I’m facilitating in Tulsa in a few weeks is now online.

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

Should You Use a Freemium SaaS Model to Sell Your App?


The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are.

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More Trending

Customer Success Process: How to Drive Revenue & Lower Churn


Customer acquisition is essential to every company’s success. But it’s all too common for business owners to neglect the customer relationships after the sale. After all, if you deliver outstanding value to every customer, you won’t need to acquire new customers aggressively.

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Why contact centres need to embrace omnichannel


Date: Friday, September 17, 2021 Author: Pauline Ashenden - Demand Generation Manager Why contact centres need to embrace omnichannel. Published on: September 17, 2021.

5 Signs Your Customer Might Be Ready for An Upsell Discussion


Today’s CSMs act as the one-stop go-between for a customer and the rest of a vendor organization. From product announcements to marketing requests, CSMs are typically the point of contact to relay this information to a customer. This same sense of leadership is also true for sales discussions.

35 Website Survey Questions to Ask Your Customers in 2021

ProProfs Chat

Be it a startup or a multi-million dollar company; a website is the starting point of contact between your brand and customers. . Research suggests that it takes just about 50 milliseconds for users to judge your website and decide whether they want to stay or leave. .

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

The future of the contact centre is omnichannel

Enghouse Interactive

Companies today need to be able to interact with customers on an expanding number of contact channels, from video calls and email to chat, social media and the phone. At the same time they need to deliver a joined-up, omnichannel experience, however people make contact. What is driving the need for omnichannel? First and foremost omnichannel is growing because customers want to interact with organisations in multiple ways.

Proven Tips to Avoid Leading and Loaded Questions in Your Survey

ProProfs Chat

Q1: “What do you think of our awesome design team?”. Q2: “Have you quit smoking?”. Imagine asking the above questions in a market research survey. Can we expect to collect honest and reliable responses from our target audience? Supposedly, a reluctant Yes, No, Yes….

How to Measure Customer Experience: Top CX Metrics


Measuring customer experience is, perhaps, one of the most vital aspects of any business. And, it is even more important if you are a SaaS-based business. So the very first questio n that I would like to ask you is: Are you doing pretty well with your customer experience?

Customer Insight – Luke Genoyer Global Call Forwarding


See what our customers are saying about us. Customer Insight – Luke Genoyer Global Call Forwarding About Us Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services.

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

Workforce Optimization Solutions Help Companies Through the Pandemic and Beyond

DMG Consulting

Workforce Optimization Solutions Help Companies Through the Pandemic and Beyond. April 20, 2021 Donna Fluss. View this article on the publisher’s website. DUE TO THE COVID-19 pandemic, 2020 will go down in the history books as an especially arduous year for economies and companies worldwide. But most have persevered, and some will be stronger due to the changes driven by the public health crisis.

Remarkable Inbound Call Center Sales Techniques


The success of a business is only the edge of the iceberg. Yet what’s at the bottom? Have you ever wondered why particular companies are so successful? Actually, there are real reasons for it. In the competitive markets, there are no accidentals, only scientific regularity. Companies can make their own ways to endeavors such as brand image, increasing ROI, etc. Yet they fully orchestrate only in a few cases.

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Sep 17 – Customer Success Jobs


Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts.

5 Benefits of Having a Cloud Contact Center


Rowing upstream on a river is tough, and without paddles, it’s impossible. That is what. The post 5 Benefits of Having a Cloud Contact Center appeared first on TCN. Cloud Call Center Software Privacy & Data Security

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Joplin employers embracing work from home model


JOPLIN, Mo. – For the first time in months, Carl Junction resident Lauren Laning is excited about the future. The last several months for her family have been filled with uncertainty because of the pandemic. “My husband works construction in California, and so with everything being shut down construction came to a halt,” explains Laning. He’s been without a steady job ever since. Source. Local News

Embarking on new customer experience initiatives? Avoid common pitfalls

Brad Cleveland

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and literature, you’ll see often (in fact, estimates go as high as 93 percent). My question is, if your focus on customer experience fails, what’s the alternative?

Content Marketing in 2021-Knowing the Hits and Misses

CSM Magazine

When you have a business—of any kind or scale—marketing is one aspect that is inherently a priority. With several marketing tools available globally, one basic yet highly effective marketing tactic is content marketing and related branding. Consistency reaps Rewards.