Beyond Philosophy

JANUARY 16, 2021

No matter what business you are in, the best way to connect with your customers is through the experience you provide them. However, connecting requires knowing what customers want, and today, that isn’t the same as it was 20 years ago. The Experience Economy dictates that people value experiences over material things these days. In addition to knowing what customers want, wouldn’t it also be great to know what works in Customer Experience Management?

Journey mapping 199

Journey mapping Consulting Consulting Customer Experience 199

Expivia

JANUARY 16, 2021

Motivational Games to Play In your Call Center 2.0. We categorized games into three classes, basic games which are easier to learn. Intermediate games take a little more of thoughts while advanced games are challenging to set up and can best be done in holidays. Below are examples of each category. Basic games. Pass the…. Pass the… passing around a stuffed animal to an agent who makes a sale.

Call Center 52

Call Center Sales Personalization Management 52

Global Response

JANUARY 16, 2021

When partnering with a company, it is essential to focus on the onboarding process. If a contact center is to take over a majority, if not all, of the customer service care more. The post Client Onboarding Process with Global Response appeared first on Global Response.

Contact Center 48

Contact Center Customer Service 48

Knowmax

JANUARY 16, 2021

Why should organizations integrate knowledge management with their business processes?

Management 52

Management 52

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