The Challenges of Managing Remote Call Center Agents
AUGUST 5, 2020
The number of remote workers has skyrocketed over the last few months as the COVID-19 pandemic forces companies to adapt. Some industries report that 58% of employees currently work remotely. Remote work offers some benefits. You may discover that your call center saves money by moving agents off-site. Depending on your future plans, you might even find that you can lower the costs of real estate, utilities, and other necessities.