Top Customer Contact Central Interactive Voice Response Benchmark Content for Sun.Sep 03, 2017

Sun.Sep 03, 2017

Mattress Mack Stands Up to Harvey With Purpose

Customer Experience Matters

SEPTEMBER 3, 2017

First of all, I send my prayers and best wishes to all of the people effected by Hurricane Harvey. In the wake of Harvey, there are many, many families who will need help and assistance. We’ve donated to the Rebuild Texas Fund, and I hope that you consider giving to one of the many charities that will be supporting the people of Texas. Mixed in with the vast pain and suffering, were many stories of ordinary people reaching out to help others.

Customer Experience

Customer Satisfaction Surveys: Stop Guessing What Customers Care About

CSR Inc.

SEPTEMBER 3, 2017

What Matters to Your Customers? Do your customers care if call center agents address them by name? Does it make a difference? What about product knowledge – should agents know every single product detail? If you don’t know, you should definitely find out – especially if you are training and measuring agents on a specific behavior such as using the customer’s name a few times.

Customer Care

Customer Care Surveys Interactive Voice Response Customer retention

Sun.Sep 03, 2017

Mattress Mack Stands Up to Harvey With Purpose

Customer Satisfaction Surveys: Stop Guessing What Customers Care About

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