Callminer

AUGUST 26, 2018

We are happy to share three video success stories from customer's that utilized speech analytics and automated scoring to achieve their overall goals.

Contact Center 182

Contact Center Analytics 182

TRUSTID

AUGUST 26, 2018

There’s several reasons why contact centers focus on IVR (Interactive Voice Response) containment. Using touchtone and voice telephony technologies to serve customers can help organizations speed up their problem-resolution process and save money doing so. The recently released white paper, “Trusted Caller Flow Solution,” discusses the different ways contact centers can reduce costs and provide better service to their customers. .

Interactive Voice Response 48

Interactive Voice Response Engineering Contact Center Banking 48

Customer Experience Matters

AUGUST 26, 2018

Yesterday, with the passing of U.S. Senator John McCain, the world lost a true statesman. Even if you disagree with some of his political positions, it’s hard not to admire the way he led his life. He dedicated his adulthood to service, always looking for ways to collaborate—even with members of the opposite party. Here are a few of his quotes that capture the essence of this perspective: In the real world, as lived and experienced by real people, the demand for human rights and dignity, t

Customer Experience 49

Customer Experience 49

Help Scout

AUGUST 26, 2018

Did you know that people called Dennis are statistically more likely to be a dentist, and a Tex more likely to move to Texas? In my local area you can visit Dr. Hart, a fellow of the American College of Chest Physicians. The theory of nominative determinism says people have a tendency to move toward things that resemble their names. In customer support and service, the role titles and team names in use range from straightforward to almost incomprehensible.

Customer Service 40

Customer Service Engineering Customer advocacy Technical Support 40

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Etech GS

AUGUST 26, 2018

Creating a customer centric workplace is no easy task, but it is necessary if you want your employees to deliver the best customer experience possible. As the name suggests, the customer centric approach to the workplace asserts customers are the most important component of any company’s success. This means that companies and their employees should go to great lengths to keep them satisfied and retain their business.

Customer centricity 66

Customer centricity Metrics Consulting Consulting 66