Fri.Jul 16, 2021

How to Navigate Customer Experience (CX) as Travelers Re-Emerge to Explore Destinations

Working Solutions

Travelers are on the road again, yet not everything is completely back to normal just yet. People are still concerned about COVID-19, for themselves and for others. A myriad of supply issues may keep some potential adventurers sticking closer to home, but the industry is coming to life again.

Say Hello to the Cloud-Based Contact Center Solution to Drive Customer Delight

Nextiva

Are you taking calls, or are you helping customers? If you're honest, you likely struggle to meet the demands of today's customers — until now.

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Guest Post: How To Keep Your Customers Attention With Great In-Store Experience

Shep Hyken

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. He writes about creating a better experience for customers when they come into a store. We all know that the retail landscape changed massively in 2020.

Tips for High-Performance Team Leadership: A Team Planning Process

Integrity Solutions

Effective team leadership requires a blend of people focus and goal focus. While it’s rare that someone will have a perfect balance of the two, getting a clear understanding of your natural leadership style will allow you to adjust when necessary to be more flexible to the needs of your team members.

How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

Shopify Bots: What are They and How to Add Them to Your Websites?

kommunicate

Shopify is one of the most widely used e-commerce platforms that have helped many businesses globally to go online by building their marketplace. It’s used by more than 800,000 vendors worldwide.

More Trending

Understanding the benefits of moving your contact centre to the cloud

Eptica

Date: Friday, July 16, 2021 Author: Pauline Ashenden - Demand Generation Manager Understanding the benefits of moving your contact centre to the cloud. Published on: July 16, 2021.

Q&A: Why High Touch and Tech Touch Should Be Friends, Not Enemies

ChurnZero

Today’s customers expect (and sometimes demand) a never-ending wheel of attraction, engagement, and retention after purchasing both the simplest and most complex of SaaS offerings.

Your Questions Answered: Moving Your Contact Centre to the Cloud

Enghouse Interactive

A growing number of organisations are moving their contact centre infrastructure to the cloud. Across a whole range of industries, from housing and local government to retail and financial services, they are benefiting from greater flexibility and increased cost-effectiveness. However, many organisations still have questions about whether they should move their contact centre to the cloud. In this blog we therefore answer some of the most frequently asked queries and bust some common myths.

Say Hello to the New Contact Center Platform to Drive Customer Delight

Nextiva

Are you taking calls, or are you helping customers? If you're honest, you likely struggle to meet the demands of today's customers — until now.

5 Elements for Building a World-Class Agent Coaching Program

Speaker: Francoise Tourniaire - Founder of FT Works and Omid Razavi - Chief Advocacy Officer at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue, resulting in reduced agent burnout and increased employee satisfaction and retention.

Which department should own your customer community?

inSided

Which department should own your customer community? Customer Success

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How to Navigate Customer Experience (CX) as Travelers Re-Emerge to Explore Destinations

Working Solutions

Travelers are on the road again, yet not everything is completely back to normal just yet. People are still concerned about COVID-19, for themselves and for others. A myriad of supply issues may keep some potential adventurers sticking closer to home, but the industry is coming to life again.

Shopify Chatbots: What are They and How to Add Bots to Your Websites?

kommunicate

Shopify is one of the most widely used e-commerce platforms that have helped many businesses globally to go online by building their marketplace. It’s used by more than 800,000 vendors worldwide.

Anatomy of a High Performing Health Score

ClientSuccess

Kristi Faltorusso. Designing a Customer Health Score is likely one of the most impactful projects you can take on as a Customer Success Leader. Think about having the ability to foreshadow customer behavior based on certain risk signals and being able to intervene before it’s too late.

Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

3 Takeaways: Gartner Magic Quadrant for SAM Managed Services 2021

Unymira

For the second year* in a row, USU is proud to be recognzed in the Gartner Magic Quadrant for Software Asset Management Managed Services. SAM Software Asset Management

Call Center and Contact Center Software Difference Complete Guide

Hodusoft

Call Center and Contact Center Software Difference Complete Guide. Customer service is an integral part of the business. In the time of online retail and social media, most businesses realize the hidden value in customer service and its positive correlation to business success.

Jul 16 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Pricing Objectives: What Are They? Which One Is Right for Your SaaS Business?

SmartKarrot

Though every SaaS company has different offerings for each of their customer segments, one thing that does not stay so different is the perfect pricing. Missing out on the right pricing objective that suits your product range will not just be detrimental for your business but also uncalled for.

Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.