CCNG
DECEMBER 1, 2022
We close out this series on how to use your professional network to get maximum value from your connections, peer-to-peer interaction, and the collective insight and experience of colleagues. The best-practices we’ve covered give you a great foundation for building, leveraging and sustaining a truly powerful professional network. We’ll leave you with one final thought and recap a full spectrum of strategies.
Contact Center Pipeline
DECEMBER 1, 2022
The COVID-19 pandemic did disrupt the old normal of grabbing coffee and rushing into the office. Today it’s more like hitting the alarm and running to your work desk to log in to take calls. The pandemic did teach us new ways of adapting to the changing circumstances, and it taught most of us that […].
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
kommunicate
DECEMBER 1, 2022
Last Updated on December 1, 2022 leads and also yes, it can help you provide round the clock customer support. But what if we told you there was a lot more? Like a chatbot, that, for instance, speaks to you like a friend. Or a chatbot that teaches you English. We are talking about intelligent, [.]. The post 8 Exciting Chatbot Apps For Android And iOS appeared first on Kommunicate Blog.
Fonolo
DECEMBER 1, 2022
Call center managers know that choosing effective software is key to success. With the right tools on board, your contact center can increase agent happiness and productivity, while hitting your KPIs and running an efficient operation that scales with ease. . But how do you buy the call center software and choose from the countless options in a very competitive marketplace?
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
AWS Machine Learning
DECEMBER 1, 2022
Amazon SageMaker now allows you to compare the performance of a new version of a model serving stack with the currently deployed version prior to a full production rollout using a deployment safety practice known as shadow testing. Shadow testing can help you identify potential configuration errors and performance issues before they impact end-users.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
DECEMBER 1, 2022
This is a guest post co-written by Julian Blau, Data Scientist at xarvio Digital Farming Solutions; BASF Digital Farming GmbH, and Antonio Rodriguez, AI/ML Specialist Solutions Architect at AWS. xarvio Digital Farming Solutions is a brand from BASF Digital Farming GmbH, which is part of BASF Agricultural Solutions division. xarvio Digital Farming Solutions offers precision digital farming products to help farmers optimize crop production.
Maru Group
DECEMBER 1, 2022
By Steve Brockway Maru/Matchbox | November 2022. The cost-of-living crisis is dominating the media and occupying many people's minds. The cost of basic, essential items such as food and energy bills have increased rapidly in a short period of time and much faster than average household wages. The battle for people to keep their heads above choppy financial waters is intense.
AWS Machine Learning
DECEMBER 1, 2022
Recently, the Amazon SageMaker Studio launched an easy way to run notebooks as batch jobs that can run on a recurring schedule. Amazon SageMaker Studio Lab also supports this feature, enabling you to run notebooks that you develop in SageMaker Studio Lab in your AWS account. This enables you to quickly scale your machine learning (ML) experiments with bigger datasets and more powerful instances, without having to learn anything new or change one line of code.
LiveVox
DECEMBER 1, 2022
If you work in a call center, then you know how important quality score is. A high quality score means that your agents are providing good customer service and meeting the needs of your customers. A low quality score can mean decreased profits and even layoffs. In this post, we share three ways to improve […]. The post 7 Tips for How to Improve Quality Score in a Call Center appeared first on LiveVox.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
AWS Machine Learning
DECEMBER 1, 2022
The world is at increasing risk of global food shortage as a consequence of geopolitical conflict, supply chain disruptions, and climate change. Simultaneously, there’s an increase in overall demand from population growth and shifting diets that focus on nutrient- and protein-rich food. To meet the excess demand, farmers need to maximize crop yield and effectively manage operations at scale, using precision farming technology to stay ahead.
COPC
DECEMBER 1, 2022
The COPC Customer Experience (CX) Standard is a performance management system for CX operations, including contact centers, unassisted transactions, face-to-face environments, and field service dispatch. Major brands throughout the world rely on the COPC CX Standard to manage and improve their CX management programs. The latest version of the COPC CX Standard is Release 7.0.
AWS Machine Learning
DECEMBER 1, 2022
Amazon SageMaker Studio provides a fully managed solution for data scientists to interactively build, train, and deploy machine learning (ML) models. In addition to the interactive ML experience, data workers also seek solutions to run notebooks as ephemeral jobs without the need to refactor code as Python modules or learn DevOps tools and best practices to automate their deployment infrastructure.
Transparent BPO
DECEMBER 1, 2022
Your company culture will determine the level of rigor necessary to protect critical data. By Keith Smith, Director of Compliance, Transparent BPO Company culture isn’t frequently uttered in the same breath as information security and compliance regulations. ‘Client success’ and ‘supportive workplaces’ are corporate values and terms more frequently associated with a company’s culture.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Comm100
DECEMBER 1, 2022
Investment into higher education customer experience (CX) is growing – and growing rapidly. The question is, are these resources being optimally allocated? For many universities and colleges, the answer is unfortunately no. Although plenty of organizations are seeing a return on their investment and profit from CX, some continue to struggle to bring in the wide range of rewards from this game plan.
Tethr
DECEMBER 1, 2022
If you’re talking to your customer over chat, pay attention to two types of metrics: transactional data and conversational analysis.
3CLogic
DECEMBER 1, 2022
We live in an era of ever-increasing communication and ever-increasing communication tools. In the span of five minutes, we can now shoot off an email, reply to a Slack message, and return a text – all without batting an eye. While these tools certainly have their place in today’s world, the fact remains that phone calls are a central communication method for businesses of all sizes.
CSM Magazine
DECEMBER 1, 2022
Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Healthcare customer care differs from traditional customer service (for industries such as insurance, banking, and utilities) but they share certain fundamental elements: Both are designed to enhance the customer experience by provi
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
inSided
DECEMBER 1, 2022
For many community managers, it’s not uncommon to build their community strategy from scratch when coming into an organization. However, Mary Poppen, Chief Business and Customer Officer at involve.ai, and Brigid Colver, Senior Manager of Customer Intelligence Community, had a repeatable playbook ready to execute from their work together at SAP and Glint.
JustCall
DECEMBER 1, 2022
Imagine you are watching a thriller. You’re sitting on the edge of your seat and waiting for something exciting to happen. But, the film takes a weird twist, and you feel disappointed about the way it ends. You will instantly doubt the validity of the story and feel betrayed, This is exactly what happens when you place a poor sales pitch. You build the hype and deliver unimpressively.
TCN
DECEMBER 1, 2022
ST. GEORGE, Utah – December 1, 2022 – TCN, Inc., a global provider of a. The post TCN to Host Second Annual C3 Virtual User Group Conference for Contact Center Professionals appeared first on TCN.
Call Experts
DECEMBER 1, 2022
Some things never change — your customers need your business to be available 24/7, so you must know how to handle emergency calls. . If you operate a business, you understand customer service’s importance. You want your customers to feel like they always matter and that you are there for them every step of the way. . However, no matter how good your company is, there are bound to be those situations when calls flood in – it’s just the nature of doing business.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
JustCall
DECEMBER 1, 2022
Several people still prefer working from home as it helps them maintain balance and reduce stress. Remote call center employees feel they can be more flexible, productive, and satisfied while working from home. However, there are disadvantages to this unstructured and undisciplined nature of working. Work from home call centers must deal very cautiously with employees who prefer to work from home.
Concentrix
DECEMBER 1, 2022
Explore how accelerating key initiatives can help your business prepare for challenging economic times.
JustCall
DECEMBER 1, 2022
Sales referrals are a win-win situation wherein your existing customers enjoy social validation for advocating something that’s great and your business gets free marketing and higher sales. Various companies are capable of growing rapidly simply by implementing a sales referral strategy. Let us look at a few examples here: Dropbox grew 3,900% in one year thanks to its easy referral program that rewarded users with more cloud storage space for inviting other users.
SQM Group
DECEMBER 1, 2022
We believe the customer service QA form we share can be helpful to call centers to create a customer service QA form to improve CX and call compliance.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Brad Cleveland Blog
DECEMBER 1, 2022
I’ve seen organizations achieve every level of success. Some top their industry in customer loyalty, and they enjoy the strong business results that come with it. Others struggle as they face disruption or competition or lose internal focus on customers. Generally speaking, organizations that achieve great results … Continue reading → The post 5 Secrets to Quality Service appeared first on Brad Cleveland.
SmartKarrot
DECEMBER 1, 2022
Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. This includes separating system defects from user errors. Attend regular internal meetings and provide project status updates and follow up on client requests.
Brad Cleveland Blog
DECEMBER 1, 2022
I’ve seen organizations achieve every level of success. Some top their industry in customer loyalty, and they enjoy the strong business results that come with it. Others struggle as they face disruption or competition or lose internal focus on customers. Generally speaking, organizations that achieve great results … Continue reading → The post 5 Secrets to Quality Service appeared first on Brad Cleveland.
Expert insights. Personalized for you.
195 
Let's personalize your content