Contact Centres are Crying Out for Help
Creative Virtual
JULY 27, 2022
By Mandy Reed, Global Head of Marketing. Contact centres and contact centre agents are under immense pressure, dealing with increased contact volumes, rising customer frustration, and agent attrition. A recent survey of 1000 contact centre leaders in the UK, US, and Australia has revealed a very telling and consistent view that contact centres are hanging on by a thread.
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