ChurnZero
FEBRUARY 11, 2022
6 Ways to Capitalize on the C-Suite’s Attention on Customer Success. As a customer success leader, you’re likely familiar with the struggles of gaining executive buy-in and advocating for the criticality of customer success to the larger organization. For years, customer success has fought for the attention of the C-suite and to join them in their ranks.
Help Scout
FEBRUARY 11, 2022
Customer success boosts lifetime customer value, creates stickier customers, and even provides deeply helpful product insights. Here’s our guide on how to do it well.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
FEBRUARY 11, 2022
Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority. Then, we’ll walk you through three steps for creating a solid customer experience strategy.
Help Scout
FEBRUARY 11, 2022
Looking for the best email collaboration tool for your team? We’ve compared 9 different Gmelius alternatives to help you find the best option.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Integrity Solutions
FEBRUARY 11, 2022
There’s no denying that there’s been a huge shift in sales in recent years. Many sales leaders—and salespeople themselves—tend to overlook the fact that it takes a sizable mental shift in sellers to stay in the game, especially when the game keeps changing. One of the big evolutions we’ve seen is the pivot away from organization-to-organization selling to a more personalized, human-centered sales experience.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
FEBRUARY 11, 2022
BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Using the BigChange platform, the West Midlands company has also reduced the resource required to manage its field service operation and has improved customer service with automatic job scheduling, reporting and invoicing.
COPC
FEBRUARY 11, 2022
High quality information is one of the most important areas that contributes to an organization’s success. High quality information supports decision making and helps organizations to plan, to develop strategies and gives them an edge over their competition. This is one reason that COPC Inc. launched the Global Benchmarking Series, 2022. . COPC Inc.’s Global Benchmarking Series delivers monthly reports about timely issues affecting contact centers and customer experience (CX) organ
CSM Magazine
FEBRUARY 11, 2022
Customer Appreciation Day is a special day set aside to show customers how much you appreciate them. Customer Appreciation Day is celebrated on the third Friday in May but the date can vary depending on your location. This special event was created to encourage businesses to show their customers some love and appreciation. Here we will discuss exactly when customer appreciation day is and how you can celebrate it!
LiveVox
FEBRUARY 11, 2022
In the contact center world, choosing between a hosted or on-site phone system for your business can seem like an overwhelming decision to make. Both options have complex technical features that offer unique benefits and challenges. Breaking down the basic functions of those features in each setup can help businesses visualize what makes the most sense for their company’s bottom line.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CustomerSuccessBox
FEBRUARY 11, 2022
Want to build customer relationships? Then appreciate your customers for being there! As they are mostly the ones who allow sales in the future. Building a relationship comes with a “Thank you note to customers.”. Make your customers feel appreciated by writing to them professionally. The impact of it may not be visible now but is worthwhile in the future.
CSM Magazine
FEBRUARY 11, 2022
Whether you’ve been a business owner for a while or are thinking about starting a business, getting it off the ground is the hardest part. This is because you need money. Every business needs adequate funding to grow, thrive, and be successful. It doesn’t matter what kind of business you’re trying to start; you will need money to get it off the ground.
ChurnZero
FEBRUARY 11, 2022
Love is in the air. TrustRadius has recognized ChurnZero with a 2022 Most Loved Award , and we couldn’t have done it without the support of our amazing customers and just want to say thank you! We love you too! Head over heels. There are 25,820 products on TrustRadius in more than 800 technology categories. ChurnZero is rated as one of the 101 “Most Loved” software platforms for 2022 – placing the company in the top.0004%.
SmartKarrot
FEBRUARY 11, 2022
Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to shepherd customers through an optimal customer journey that engenders strong satisfaction, supports high levels of product utilization, and enables true business value attainment.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
ShepHyken
FEBRUARY 11, 2022
This week we feature an article by Devin Pickell, Growth Marketer at Privy. He shares simple but effective ways to improve your post-purchase customer experience so your customers keep coming back for more. Getting a customer to make their first purchase is not easy. Out of all the options available today, they decided to go with your brand. Maybe they read a handful of 5-star customer reviews, perhaps your product page really stuck out to them.
SmartKarrot
FEBRUARY 11, 2022
For every SaaS (Software as a Service) company, it is imperative to ensure that all customers derive benefits from their product. The ultimate objective is to enable customers to achieve their promised value as they use their product. . This is where the SaaS (Software as a Service) activation rate comes into the picture. As a B2B SaaS (Software as a Service) company, you need to showcase the value of your product as soon as possible.
JustCall
FEBRUARY 11, 2022
Bagging a sales job is like closing a sales deal. Instead of selling a product, you’re selling your candidature to an employer. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.
SmartKarrot
FEBRUARY 11, 2022
In an industry where growth happens in a short span, CXOs can ill-afford to miss out on the innovations that can become a regular part of your organization. Conversational AI (Artificial Intelligence) has provided an altogether unique experience to SaaS (Software as a Service) businesses. As a CXO of an organization, you cannot sit on the laurel and think that the disruption that is happening around you can be delegated to your subordinates. .
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Expert insights. Personalized for you.
98 
Let's personalize your content