Do Customer Service Jobs Come With Training?
Customers That Stick
MARCH 13, 2020
Customer service is not necessarily a natural skill set and there are a host of techniques that must be trained and then made into habit for people to succeed with customers. Companies that have true customer-centric cultures, that are known for their customer experience, train their employees not only on the operational aspects of the job, such as how to use a computer, but on what we call soft skills, how to work with customers.
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