ChurnZero

DECEMBER 6, 2024

Far too many customer success organizations know they need to start implementing digital customer success, but just dont know where or how to start. And thats understandable. Its a new endeavor, and there arent currently many resources that explain how to begin implementing effective digital CS programs. However, the outcomes of having these programs in place are exciting, which is why many organizations want to start diving into digital CS.

Journey mapping 52

Journey mapping Education Surveys Technology 52

CSM Magazine

DECEMBER 6, 2024

Creating a productive and comfortable contact center is crucial for both employee wellbeing and business success. For contact center managers, the challenge lies in designing an environment that promotes employee satisfaction, reduces turnover , and enhances productivityall while improving customer interactions. In this article, well explore practical tips on how to design an ergonomic and comfortable contact center that prioritizes employee wellbeing and leads to higher performance.

Contact Center 52

Contact Center Morale Management Personalization 52

ROI CX Solutions

DECEMBER 6, 2024

Reading Time: 14 minutes Table of contents Introduction The artificial intelligence (AI) boom of the past few years has offered a variety of new solutions to many industries and call centers are no different. Through clever applications of new technology, call centers and their customers can greatly benefit from increased efficiency and a higher quality of service.

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Contact Center call center solutions Call Center Chatbots 52

Concentrix

DECEMBER 6, 2024

Our industry experts reflect on Web Summit 2024 and the impact of AI. Learn how AI transformation will revolutionize the business landscape.

Analytics 48

Analytics 48

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

ROI CX Solutions

DECEMBER 6, 2024

Reading Time: 15 minutes Table of contents Introduction Contact centers are the frontline of customer interactions, and agent performance directly impacts customer satisfaction, loyalty, and business success. But how do you keep agents motivated, focused, and empowered to deliver their best? The answer lies in setting clear, measurable call center performance goals.

Call Center 52

Call Center Interactive Voice Response Contact Center Average Handle Time 52

CSM Magazine

DECEMBER 6, 2024

Have you ever been so captivated by a game that you lost track of time while completing quests or levelling up? Now, picture your customers experiencing the same thrill whenever they interact with your brand. Though it might sound far-fetched, this outcome is completely achievable with a marketing gamification consultancy. In this era of short attention spans, gamified marketing seeks to attract customers and keep them coming back by delivering fun and compelling brand experiences.

Gamification 52

Gamification Marketing Entertainment Education 52

CSM Magazine

DECEMBER 6, 2024

Kore.ai has introduced AI for Work, an Agentic AI Platform which merges enterprise search, workflow automation, and multi-agent orchestration to enhance productivity and streamline operations. The platform offers secure enterprise search with role-based access, a universal orchestrator for complex workflows, an enterprise marketplace with pre-built AI solutions, and agentic applications for multi-step workflows.

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First call resolution Enterprise Government Banking 52

CSM Magazine

DECEMBER 6, 2024

Assessing the development level of a team member is an essential process in understanding their skills, growth potential, and the support they require. This evaluation helps leaders provide the right guidance and opportunities to help individuals reach their full potential. Here are key steps to assess the development level of a team member: Assess Skill Competence Technical skills : Evaluate their proficiency in the specific tasks or tools required for their role.

Construction 52

Construction Coaching Feedback Personalization 52

CSM Magazine

DECEMBER 6, 2024

Amazon has successfully completed an initial test of delivery drones in Italy, marking the first European country for this service. The test took place on December 4 in San Salvo, a town in the central Abruzzo region, and utilized the new MK-30 drone with advanced automation and Amazon’s computer vision program for safe navigation. The MK-30 drone weighs around 36 kilos, has a range of 24 kilometers for a round trip, and can deliver packages of up to 2.5 kilos.

Technology 52

Technology Customer Service 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

CSM Magazine

DECEMBER 6, 2024

In the era of globalization and interconnected supply chains, the significance of robust Third-Party Risk Management (TPRM) strategies has become undeniable. Businesses increasingly rely on a network of vendors and partners to support their operations, exposing them to various risks ranging from operational disruptions to data breaches. Implementing a comprehensive third-party risk framework ensures that organizations can not only identify potential risks but also manage and mitigate them effect

Management 52

Management Technology CRM Marketing 52

CSM Magazine

DECEMBER 6, 2024

The World Wide Web is well and truly a global phenomenon, with a host of new sites being created daily in countries and territories all across the world. Many of those locations have their own specific international domain names, like.au for Australia or.de for Germany. For a long time, these types of domain names were relatively obscure and not that popular, with most site creators favoring more generic and universal domain names, like.com.

Accountability 52

Accountability 52