CallSource Insights

FEBRUARY 24, 2019

Looking to acquire a vanity number for your business but unsure how to start the process? Look no further! Vanity numbers, also referred to as custom phone numbers, are easy-to-remember, toll-free numbers. Custom vanity numbers start with an 8XX prefix. Currently, the available prefixes to choose from are: 800. 888. 877. 866. 855. 844. 833. Following its prefix, custom phone numbers will either spell a word, phrase, or have a repeating number frequency.

Personalization 74

Personalization 74

Genroe

FEBRUARY 24, 2019

The buyer’s journey is the foundation of an effective marketing funnel. Without it, you’re shooting blind and B2B marketing becomes a matter of luck rather than a series of calculated moves. A buyer’s journey is the typical or most likely process a prospect will go through leading up to the purchase of a product or […]. The post Buyer’s Journey: Master the Key to Strategic B2B Marketing appeared first on Genroe.

B2B 60

B2B Marketing Journey mapping Best practices 60

Up Your Service

FEBRUARY 24, 2019

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2019. At UP! Your Service we believe that all of us can step UP together to make the world better every day. So as we share this exciting news with you, we also want to thank you for all you do for your customers, your clients, your colleagues, your family and your community members.

Customer Service 49

Customer Service 49

Noble Systems

FEBRUARY 24, 2019

Agent attrition is an epidemic that contact center leaders have unsuccessfully tried to remedy for years. To solve outbreaks caused by contaminated food, The Centers for Disease Control and Prevention (CDC) uses three types of information: epidemiologic; traceback; food and environmental testing. Each piece of information provides a clue about what may be causing an outbreak.

Gamification 66

Gamification Customer Service Contact Center Employee engagement 66

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Up Your Service

FEBRUARY 24, 2019

I am traveling soon to Sydney Australia for the Salesforce World Tour 2019. This day is packed with insights and innovations about technology, learning, and careers transformation to make service and society better. You can get all the details online , but let me tell you some of the highlights. One session is called “Service When and Where you Need It!

B2C 40

B2C B2B Best practices Technology 40