CSM Magazine

MARCH 13, 2022

Avaya has announced results of an online market research survey conducted by IDG Communications indicating the most successful UK&I businesses recognise customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. . While companies often develop the right strategies, the best customer outcomes occur where tools and strategy intersect and focus on this interconnection to deliver a superior Total Experience.

Gamification 52

Gamification Customer centricity Self service Surveys 52

JivoChat

MARCH 13, 2022

When building your website, you can insert banners for different purposes on your pages, monetizing them by using the space to advertise for other companies or highlight your services and products. Banner makers will turn that task into a much simpler one by enabling you to easily create different types of banners. You can select the images, size, colors, fonts, and other details, and develop the banners without having to be an expert in design or coding.

Advertising 75

Advertising Personalization Education Sales 75

CSM Magazine

MARCH 13, 2022

Dixa leverages $43 million double acquisition of CX intelligence and automation pioneers, Solvemate and Miuros, to deliver high-value customer experiences at scale. The acquisitions support Dixa’s long term vision to help brands deliver value-driven experiences for customers and service agents. The announcement follows a period of rapid growth in 2021, which included a $105m Series C funding round, an expansion into the US and the $15m acquisition of Elevio.

Chatbots 52

Chatbots Self service Analytics Customer Service 52