Call Design

NOVEMBER 14, 2021

Boosting employee motivation, training effectiveness, and quality of output can all be done by an ingenious method called gamification. Gamification refers to incorporating gaming elements into the training process or other elements of a workplace to diversify and improve the agent development. Gamification doesn’t just improve the working and training processes of agents; it also allows managers to better track and adjust training to accommodate for employees based on their performance.

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Gamification Consulting Consulting Management 78

Arbeit

NOVEMBER 14, 2021

Deciding what to measure (and how to measure it) at your agency is crucial to make sense of the high volume activity that takes place every day. To find out more about how to tackle KPIs (or Key Performance Metrics) we turned to the experts. The post What KPIs Should You Use For Debt Collection? appeared first on Arbeit -.

Metrics 52

Metrics 52

Infinity

NOVEMBER 14, 2021

The call tracking data we shared in our last Pulse Check showed that the total number of calls our clients received over Q3 was up a shade over 16% compared to the start of the year. Our data also showed that July, August and September all saw improved call volumes compared to last year. As we moved into Q4, the year-on-year improvements we’ve been tracking continued.

Automotive 52

Automotive Transportation 52

kommunicate

NOVEMBER 14, 2021

WhatsApp accounts turn out very differently for personal and business usage. Although you may think the API responds the same way, it is not so. In WhatsApp Business, there are two different types of messages that you can send: session messages and template messages. To make maximum use of your business account and understand how [.]. The post WhatsApp Session Message vs Template Message appeared first on Kommunicate Blog.

APIs 52

APIs Accountability Personalization 52

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