Noble Systems

JANUARY 27, 2019

In the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores how banks and other financial institutions are using “Fintech” – the commonly used nickname for financial technology. Technology shapes the products and services banks offer their customers like never before—and yet, fintech means much more than algorithmic trading, financial modeling and roboadvisory wealth management.

Banking 75

Banking Analytics Technology Customer Experience 75

TRUSTID

JANUARY 27, 2019

We know that consumers have higher expectations than ever before. Driving this is the fact financial institutions now provide more banking options, which make it easy and convenient for consumers to manage their personal finances. While customer loyalty may not work the same way as it did a decade ago, retaining your customers depends largely on how you treat them, and the level of service you provide.

Banking 66

Banking Interactive Voice Response Finance Contact Center 66

Noble Systems

JANUARY 27, 2019

In the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores how banks and other financial institutions are using “Fintech” – the commonly used nickname for financial technology. Technology shapes the products and services banks offer their customers like never before—and yet, fintech means much more than algorithmic trading, financial modeling and roboadvisory wealth management.

Banking 75

Banking Analytics Technology Customer Experience 75

JivoChat

JANUARY 27, 2019

E-commerce is a competitive battlefield , where sometimes it feels like the only way that you can get on top is to bring your prices down low. But, price wars are a dangerous game for any online seller, damaging long-term profits, reputation, and, ultimately, your success. They’re also unnecessary - consumers are willing to spend 17% more in return for good customer service.

Customer Service 40

Customer Service Advertising Sales outsourcing 40

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Help Scout

JANUARY 27, 2019

Every day the Help Scout Customers Team delivers friendly, helpful support via email, chat, and social channels on all manner of topics from features and functionality to billing, onboarding, and integrations. Beyond directly answering questions, they are consultants, helping our customers figure out and master all the ins and outs of the software. Help Scout is still a small company, and our Customers Team finds itself not just delivering great support for a constantly improving and expanding p

Customer Service 40

Customer Service Coaching Consulting Consulting 40