AWS Machine Learning

FEBRUARY 11, 2025

In this new era of emerging AI technologies, we have the opportunity to build AI-powered assistants tailored to specific business requirements. Amazon Q Business , a new generative AI-powered assistant, can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in an enterprises systems. Large-scale data ingestion is crucial for applications such as document analysis, summarization, research, and knowledge management.

Enterprise 96

Enterprise Engineering APIs Best practices 96

PeopleMetrics

FEBRUARY 11, 2025

Back in 2017, I wrote about the critical importance of communication in Voice of Customer (VoC) programs. Looking back and re-reading this chapter, I had to laugh. I was emphasizing daily huddles and paper posters on walls - and while these personal touches still matter (a lot in some cases), AI has revolutionized how we can amplify these communications in ways I never imagined.

Feedback 77

Feedback Marketing Personalization Technology 77

AWS Machine Learning

FEBRUARY 11, 2025

This blog post is co-written with George Orlin from Meta. Today, we are excited to announce that Metas Segment Anything Model (SAM) 2.1 vision segmentation model is publicly available through Amazon SageMaker JumpStart to deploy and run inference. Meta SAM 2.1 provides state-of-the-art video and image segmentation capabilities in a single model. This cutting-edge model supports long-context processing, complex segmentation scenarios, and fine-grained analysis, making it ideal for automating proc

Engineering 82

Engineering Construction Benchmark Healthcare 82

Outsource Consultants

FEBRUARY 11, 2025

How bad is CX today? Just ask any customer. Weve all been therestuck in an IVR loop just trying to reschedule an appointment, arguing with a chatbot that wont escalate a simple issue, or waiting endlessly for a refund that shouldve been automatic. Bad CX isnt just frustratingit drives customers away, erodes trust, and costs brands real revenue. The good news?

Upselling 67

Upselling Interactive Voice Response Customer centricity Employee engagement 67

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

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AWS Machine Learning

FEBRUARY 11, 2025

Today, we are excited to announce that the Falcon 3 family of models from TII are available in Amazon SageMaker JumpStart. In this post, we explore how to deploy this model efficiently on Amazon SageMaker AI. Overview of the Falcon 3 family of models The Falcon 3 family, developed by Technology Innovation Institute (TII) in Abu Dhabi, represents a significant advancement in open source language models.

Engineering 83

Engineering Technology Management 83

AWS Machine Learning

FEBRUARY 11, 2025

The integration of generative AI capabilities is driving transformative changes across many industries. Although weather information is accessible through multiple channels, businesses that heavily rely on meteorological data require robust and scalable solutions to effectively manage and use these critical insights and reduce manual processes. This solution demonstrates how to create an AI-powered virtual meteorologist that can answer complex weather-related queries in natural language.

APIs 82

APIs Enterprise Accountability Management 82

NobelBiz

FEBRUARY 11, 2025

Great customer service goes beyond answering callsits about efficiency, quick problem-solving, and offering customers choices. The key isnt IVR or live agents alone but using both effectively. Automation handles routine tasks, while human agents provide a personal touch. The challenge is balancing both to ensure efficiency without compromising customer satisfaction.

Interactive Voice Response 52

Interactive Voice Response Agent burnout contact center solutions CRM 52

Comm100

FEBRUARY 11, 2025

Think about the last time you had a frustrating customer experience; maybe a bank that put you on hold for an hour, or an airline website that somehow made it impossible to book a flight without a degree in cryptography. Now imagine that level of friction stretched across four (or more) years of a students life. Thats the reality in many universities today.

Chatbots 52

Chatbots Education Banking Self service 52

Concentrix

FEBRUARY 11, 2025

New research offers keys to cultivating competitive advantage in 2025 and beyond NEWARK, Calif. (Feb. 5, 2025) Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today the results of its independent research into disruptive technologies, including Artificial Intelligence (AI), on the insurance industry.

Technology 48

Technology 48

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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.

Contact Center

SQM Group

FEBRUARY 11, 2025

Dive into how you can use agent rankings to create a positive, results-driven environment.

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Concentrix

FEBRUARY 11, 2025

Gain a complete view of your customers with Adobe Customer Journey Analytics. Consolidate data, unlock real-time insights, and enhance CX.

Analytics 48

Analytics Marketing 48

AWS Machine Learning

FEBRUARY 11, 2025

GraphStorm is a low-code enterprise graph machine learning (ML) framework that provides ML practitioners a simple way of building, training, and deploying graph ML solutions on industry-scale graph data. Although GraphStorm can run efficiently on single instances for small graphs, it truly shines when scaling to enterprise-level graphs in distributed mode using a cluster of Amazon Elastic Compute Cloud (Amazon EC2) instances or Amazon SageMaker.

Scripts 101

Scripts Benchmark Construction Accountability 101

CSM Magazine

FEBRUARY 11, 2025

The world of font design is undergoing a major transformation, thanks to advancements in artificial intelligence. In the past, creating custom fonts required specialized skills and hours of effort. Now, with tools like Creative Fabricas AI-powered Font Generator , designing high-quality, personalized fonts has become quick, easy, and accessible to everyone.

Advertising 52

Advertising Scripts Personalization Marketing 52

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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp

Customer Experience