Russel Lolacher

JUNE 19, 2022

In this episode of Relationships at Work, Russel chats with management consultant, executive coach and speaker Liz Kislik on the importance of compassion in the workplace. A few reasons she is awesome – She is the president of Liz Kislik Associates LLC for 3 and a half decades – offering management consulting, executive coaching and other services to help organizations grow (including American Express, Girls Scouts and Staples).

Coaching 98

Coaching Personalization Consulting Consulting 98

CSM Magazine

JUNE 19, 2022

We all know we need to strive for positive customer experiences and do everything we can to avoid negative customer experiences. What many CX leaders fail to consider, however, is the relationship between your customer experience and your bottom line. What is a “Bad” Customer Experience? Depending on your team and the products you support, your challenges may be different.

Customer effort 98

Customer effort First call resolution Scripts Chatbots 98

JivoChat

JUNE 19, 2022

Explainer videos can be a useful tool when you communicate with your customers. Visualizing something can make it easier for our brain to comprehend a question, so you will help your customers to solve problems in a simpler way. But, to do that, it’s important to know how to create high-quality videos, which were well developed and edited. What is an Explainer Video.

Customer Support 75

Customer Support Scripts Education Surveys 75

customer sure

JUNE 19, 2022

In this blog we’ve talked many times about the importance of responding to customers. when they give you feedback. Acknowledging customers’ experience and where necessary telling them what you are going to do ( and doing it ), will immediately get you significant kudos. If you want to provide an excellent customer experience, this is a must. But many businesses are concerned about how to do this, worried that they will get lots of feedback from customers and struggle to respond.

Feedback 62

Feedback B2C Morale Customer centricity 62

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Ansafone

JUNE 19, 2022

Ansafone Contact Centers proudly observes Juneteenth and would like to take time to recognize the great impact of African-American culture throughout history. This holiday commemorates the emancipation of black Americans and paved the way for equal rights for all. We recognize this date as an end to slavery in the United States. On this day in 1865, federal troops arrived in Galevston, Texas.

Contact Center 62

Contact Center Call Center Customer Service Customer Experience 62