Tethr
JUNE 5, 2020
Does your contact center need a morale boost? Improve employee morale and reduce call center stress using these strategies. Be a team player. A leadership team that thinks they’re above everyone else is a morale murderer. Call center managers earn the respect of their employees by showing them that they are not above any task. Be transparent with your team so they know you are reliable and trustworthy.
JustCall
JUNE 5, 2020
A well-written customer service email acts as a building block in your relationship with your customer. Using the right customer service email templates, you can send the right message to your customer, and at the right time. Tap on to the following 10 best customer service email templates that will not only help you follow-up, pacify and retain customers but also to positively handle several grave situations.
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Knowmax
JUNE 5, 2020
Improve Customer Experience At Lower Cost During Lockdown.
ProProfs Blog
JUNE 5, 2020
I bet you’ll agree with me on this one: Customers stop doing business with you when they are unhappy. In fact, 68% of customers leave because they believe you don’t care about them. More than that, only 1 in 26 unhappy customers will complain about what they don’t like about your service; the rest will churn. And that’s the problem.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Taylor Reach Group
JUNE 5, 2020
By Colin Taylor. Roughly three months into the COVID-19 shutdown, there has been a lot of discussion around what COVID-19 has done to our society, our economy, our elderly and; if you live in my little corner of the world; our customer experiences and contact centers. Contact centers for many organizations could not stop operating, so they pivoted to a Work-From-Home (WFH) model, deployed additional communication channels (think chat, text and messaging) and looked for high-volume, low-complexit
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Talkdesk
JUNE 5, 2020
It has been a few months now since the coronavirus (COVID-19) took the world by storm. As social distancing and quarantine measures were put in place by governments across the globe, businesses had to quickly reinvent themselves in order to ensure a successful work-from-home (WFH) shift. The change was not easy. Many organizations had little-to-no prior experience with remote work, and therefore lacked the infrastructure, processes and policies required to ensure collaboration and continuity of
Ameyo
JUNE 5, 2020
With the lockdown enforcing the contactless onboarding process as the new normal for most financial institutions, Video KYC is rising as the new digital solution to ensure a paperless and presence less customer onboarding experience. And as technology advances, the rise of Mutual Fund investors is imperative, leading to financial inclusion of a large part … Why Video KYC has become a Game Changer for Mutual Fund Companies?
Concentrix
JUNE 5, 2020
As we continue our efforts to keep you informed of the COVID-19 situation across the globe, the Philippines, Germany and Portugal roll out economic development plans while Egypt seeks money from African Development Bank Group. India, Indonesia, Brazil, UK and France outline post-lockdown rules and adaptations. US jobless rate recovers as employers rehire furloughed workers.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Solvvy
JUNE 5, 2020
“ Injustice anywhere is a threat to justice everywhere ” Dr. Martin Luther King, Jr. By Mahesh Ram, CEO, Solvvy, June 2020. The events of the last week have forced many of us at Solvvy to confront harsh realities. The tragic and unnecessary murder of George Floyd (for it cannot be called anything else) on the heels of the equally reprehensible Ahmaud Arbery and Breonna Taylor killings, and countless other similar acts explicitly targeted at black lives make us feel angry, violated.
Ann Michaels and Associates
JUNE 5, 2020
There are over 74,000 clothing boutique businesses in the United States. Included in that high number are online boutiques, who have brought a unique frenzy to the retail industry. Trendy, stylish, and exclusive. There’s been shift from “you’re a predictable brand I trust” to “I am loving this exclusive boutique experience.” With more and more online boutiques popping up, shoppers are provided an unshared, chic, shopping experiences that doesn’t feel like the Gap store down the street. .
Quiq
JUNE 5, 2020
Share This Story In this consumer-driven, fast-paced market, customers want answers, and they want them now. Why make your consumers wait for information when you can connect with them immediately ? Live web chat is a popular form of communication for service and sales because both brands and consumers are comfortable using it. Live web chat enables communication that is easy and convenient, unlike phone calls and emails.
JustCall
JUNE 5, 2020
Sales emails are great for building point of contact with prospects. But how do you get your prospects to convert? The average open rate for emails turns out to be 21.33%. Meanwhile, the click rate stands at 2.6%. We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
CSM Magazine
JUNE 5, 2020
Law firms are looking for ways to increase their brand awareness through online media. With a vast number of individuals using the internet, effective marketing is essential. Online marketing for law firms is becoming a vital aspect of advertising law firms. With more firms stepping into the market, the chances of new firms getting in the game get slimmer.
JustCall
JUNE 5, 2020
A well-written customer service email acts as a building block in your relationship with your customer. Using the right customer service email templates, you can send the right message to your customer, and at the right time. Tap on to the following 10 best customer service email templates that will not only help you follow-up, pacify and retain customers but also to positively handle several grave situations.
Integrity Solutions
JUNE 5, 2020
JustCall
JUNE 5, 2020
Sales emails are great for building point of contact with prospects. But how do you get your prospects to convert? The average open rate for emails turns out to be 21.33%. Meanwhile, the click rate stands at 2.6%. We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
ProProfs Blog
JUNE 5, 2020
The COVID-19 pandemic has pushed businesses to dodge bullets and the global economy is in dire straits. While the number of positive cases increases, the negative scenarios keep piling up. . Charles Darwin’s famous quote on species evolution stands true for today’s volatile business world- “ It is not the strongest or the most intelligent who will survive but those who can best manage change. ” .
SmartKarrot
JUNE 5, 2020
Role: Customer Success Manager Location: Remote, US Organization: Ivanti Customer Success Manager is responsible for nurturing the relationship, so the customer sees IVANTI as a strategic partnership for their business. Build a relationship with assigned clients, increase product adoption, drive internal customer retention efforts, and understand customer’s desired outcomes for IVANTI solutions.
ProProfs Blog
JUNE 5, 2020
In one of its studies, American Express discovered that for more complicated interactions, such as payment disputes, 40% of customers prefer talking to a real person over the phone. However, the tables turned when Econsultancy discussed how 79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support.
ChurnZero
JUNE 5, 2020
Is your customer onboarding turning into a fixer-upper? The proper upkeep and continual improvement of a home (and onboarding process) are essential to maintain its value over time. When done right, it’s a worthwhile investment that substantially increases your return. Of course, you need good bones and strong foundation to build from—no aesthetic enhancements (or amount of shiplap) will remedy a weakening structure.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Serenova
JUNE 5, 2020
Just when we were all getting (relatively) settled into our work-from-home (WFH) routines and rigid stay-in-place lockdowns, the latest stage of the pandemic has shifted our worlds again. As businesses begin to re-open and some work environments transition from entirely WFH to hybrid versions of WFH and on-site, we’re forced to adapt to the latest version of normal.
SmartKarrot
JUNE 5, 2020
Source. Customer Success (CS) as a business function has seen enormous growth in the SaaS industry within the last decade. With an evolving need of mutually beneficial relationships with their customers, companies are investing more on building a customer success team. These teams are dedicated towards customers achieving their goals. They help customers realize the value of the product which in turn results in achieving customer retention.
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