Bill Quiseng

APRIL 25, 2021

When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. We got everyone involved at all levels of the organizations, followed local, state, and federal guidelines which changed week-to-week, and innovated, looking at every possible solution to keep us safe.

Customer Experience 190

Customer Experience Airlines Feedback Marketing 190

GetFeedback

APRIL 25, 2021

Learn why CX design is a critical component of creating great customer experiences and why you need a CX strategy.

Customer Experience 78

Customer Experience 78

NICE inContact

APRIL 25, 2021

Answering routine questions, assisting contact center agents to handle calls, creating support tickets, checking statuses—conversational AI technologies have transformed all of these contact center tasks. And by doing so, this advanced call center technology has undoubtedly enabled enterprises to create a range of differentiated user experiences and increase productivity in specific workflows.

Contact Center 62

Contact Center Enterprise Call Center Technology 62

Education Services Group

APRIL 25, 2021

In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. If you haven’t read parts one and two on the Build and Operationalize phases of our model, I recommend tackling those first.

Journey mapping 91

Journey mapping Construction Analytics Education 91

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

JivoChat

APRIL 25, 2021

The year 2020 brought massive upheaval to retailers — online and offline. Customer needs changed overnight, and emerging trends suddenly became more urgent, forcing sellers to rethink their game plan and embrace tech-driven online shopping trends. While the COVID-19 crisis brought unprecedented changes to e-commerce (and to literally every other industry), e-commerce never stays in one place for long.

Chatbots 52

Chatbots B2B B2C Sales 52