Things You Can Do to Improve Your Contact Center’s CX
pindrop
AUGUST 22, 2021
In today’s technology-obsessed world, the way customers communicate with businesses has changed. In addition to the good old phone call, we now also have email, mobile apps, live chat, and social media channels. Still, despite the availability of a variety of communication channels, the phone call still plays a vital role in customer experience. The phone call gives your business the opportunity to let customers hear and feel your eagerness to help them: the voice of a human being ready to list
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