Robert Davis

AUGUST 2, 2018

By Brad Baumunk , President and COO. As the labor market continues to heat up, the impact of attrition in the contact center will only get worse. People who took jobs in the contact center often took the job because they couldn’t find the appropriate job in their field of choice. In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0% in June because more people are entering the job market ( [link] ).

Contact Center 48

Contact Center Marketing Coaching Consulting 48

Toister Performance Solutions

AUGUST 2, 2018

The customer service rep sounded tired. I had called the company to ask about a recent bill. A past due notice had been mailed to me, even though I was sure I had made the payment and even had a receipt. The customer service rep explained there was an issue with the new billing system and she would have to do some research to verify my payment was correctly applied.

Customer Service 101

Customer Service Feedback 101

Fonolo

AUGUST 2, 2018

We deal with a lot of buzzwords and phrases that saturate the customer service industry, some of which have become a little bit tired. One in particular that we really detest here at Fonolo is “Delight your customer”. Personally, when I hear that phrase, I experience a range of emotions. It seems to be healthy balance between shock (Why in the world would one use that phrase?

Customer Care 121

Customer Care Contact Center Benchmark Customer Service 121

Bright Pattern

AUGUST 2, 2018

Customer experience is a dynamic journey best served by systems, workflows, and agents that continually improve. The most successful organizations set up the contact center for ongoing feedback and capture knowledge as it grows and changes. Continuous training is delivered in bite-sized sessions, incorporating both technical knowledge and personal skills development to deliver better customer service.

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Feedback Contact Center Personalization Customer Experience 64

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Contact Center Pipeline

AUGUST 2, 2018

It’s that time of year… the lazy, hazy days of summer. Life moves at a little slower pace. Time slows down… except at Contact Center Pipeline. We are releasing our August issue today… and a brand new Website this month. We are so excited and can’t wait for you to see what we have been […].

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Contact Center Call Center 145

Centriam Customer Experience Lab

AUGUST 2, 2018

As you begin building a customer experience (CX) program, a common first step is gathering feedback from your customers. We’ve found that surveying customers about their interactions across major touchpoint is an easy place to start. We recently published a three step guide to starting a CX program based on this method. Download our Community Banking CX Blueprint here to get a jumpstart on your CX planning.

Banking 84

Banking Surveys Feedback Customer Experience 84

Jive

AUGUST 2, 2018

How would you like to receive all of your communication needs without all of the extra costs? LogMeIn has made that possible by offering the Connect PRO Bundle, a cloud communication and collaboration offering made possible by LogMeIn’s recent acquisition of Jive Communications. The Connect PRO Bundle is available for a limited time to new customers and includes a GoToMeeting PRO license with every Jive seat purchased.

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voip 75

Provide Support

AUGUST 2, 2018

Genuine customer feedback creates opportunities for companies to earn more loyal customers, those who know that they can speak out about their problems and that they will be addressed. It also helps to: measure customer satisfaction. improve products and services. show that you value customers’ opinions. create the best customer experience. establish reliable source of information to other consumers. collect data that helps taking business decisions.

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Feedback Surveys Customer Experience Customer Service 74

kommunicate

AUGUST 2, 2018

We all know that customer is the king. Keeping your customer happy or satisfied plays an important role in the growth of any business. But, there are many questions that need answers when improving customer happiness and satisfaction, such as: How do we know what the customer wants? How do we know if the customer […]. The post How to Get Feedback from Customers?

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Feedback Customer Support 66

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

Influitive

AUGUST 2, 2018

If you’re reading this, you’ve probably put in the research and are ready to start investing in advocacy. Congratulations for coming this far already on your advocacy journey! If you’ve already seen the success that companies like yours have had with their programs, then you know how far advocacy can take you—and hopefully you’re as.

Best practices 63

Best practices Customer advocacy Marketing B2B 63

Playvox

AUGUST 2, 2018

Management sets the tone for an efficient workplace. Good management knows how to manage its workforce. Great management keeps employees motivated and in line with the company strategy and goals. However, poor call center management practices can cause some serious damage not only internally, but also at a customer service level.

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Call Center Management Service level Customer Service 60

Certified Languages International

AUGUST 2, 2018

For our second installment of immigration stories we are sharing, I have the story from Rosa Rodriguez, one of our K'iche' interpreters. Rosa's story offers a really telling perspective on what it can be like to be in a new country, needing medical care, and not being able to speak the language. It reminds us all of why what we do is so important, and why it is a right in the U.S. to receive care in your native tongue.

Education 58

Education 58

Aspect

AUGUST 2, 2018

As consumers acclimate to chatbots as their own personal assistants at home, customer service agents have warmed to the idea of chatbots in the contact center. First, agents welcome customer support chatbots to assist with workforce tasks and communicating with management. In addition, agents see opportunities for advancement if a customer service chatbot is added to the team to assist customers with mundane tasks.

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Chatbots Contact Center Customer Support Customer Service 48

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

OctopusTech

AUGUST 2, 2018

Trade Desk is an online shopping portal located in Ventura, California that is designed specifically for company employees, hosting a wide variety of products ranging from clothes to office supplies to electronic gadgets to even the pet care. Our Magento development company’s effort helped to create this e-commerce site on Magento platform including some exhaustive UI upgrades along with working on front-end development and other such tasks.

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Kristina Evey

AUGUST 2, 2018

Empathy… Empathy Improves the Customer Experience. We all know what it is and hopefully, many of us display it and receive it on a daily basis. Empathy builds human connections. It fosters an emotional rapport and bond. It makes you feel safe. Why is it that we seem to think that empathy plays no role in Business? I think that is so very wrong.

Customer Experience 48

Customer Experience Personalization Management 48

OctopusTech

AUGUST 2, 2018

Noble Elements is an online consulting agency that has helped several small businesses grow. It was established by four small business entrepreneurs whose combined experience ranges from selling motorcycle helmets to woman’s boutique to professional photography. Noble Elements asked our web designing company to help update their UI and web design in order to catch potential customer eyes and we lived every bit up to our client’s expectations.

Consulting 48

Consulting Consulting 48

Aspect

AUGUST 2, 2018

As consumers acclimate to chatbots as their own personal assistants at home, customer service agents have warmed to the idea of chatbots in the contact center. First, agents welcome chatbots to assist with workforce tasks and communicating with management. In addition, agents see opportunities for advancement if a customer service chatbot is added to the team to assist customers with mundane tasks.

Chatbots 48

Chatbots Contact Center Customer Service Personalization 48

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

OctopusTech

AUGUST 2, 2018

Tile Circle which was first launched in 2012 with the ideology of selling handcrafted tile to the consumers is currently the world’s leading online tiles store offering a wide range of tile patterns from artists on a global scale. Our BigCommerce Development Company was approached by Tile Circle to build an e-commerce website and later on to help optimize and modernize their online store in order to get the desired results.

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Infinity

AUGUST 2, 2018

Ask yourself this: How do you order your morning coffee from your barista? You speak to them. And how would you direct your taxi driver to your precise destination? Again, you speak to them. Speech is the most traditional and innate method of communication. So wouldn’t it make sense for brands to speak to their customers using search technology’s most personal and efficient latest software?

Engineering 49

Engineering Advertising Marketing Personalization 49

OctopusTech

AUGUST 2, 2018

Temple Turmeric is an NYC based company whose founder Daniel Sullivan discovered the transformative power of the whole root organic turmeric while on a trip to Hawaii in 2008. His company currently manufactures and exports this drinkable form of turmeric. Octopus Tech, our e-commerce development company was asked to work with Temple Turmeric to develop an e-commerce store for its various organic drinkable turmeric products.

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Ameyo

AUGUST 2, 2018

The latest research by Salesforce states that 75% of people now expect a consistent experience wherever they engage with brands either through social media, mobile, or even in person. This clearly upholds that customer engagement is extremely complex and crucial in the current market scenario, where customers are highly flexible in shifting from one brand […].

Marketing 45

Marketing Personalization Customer Experience 45

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

OctopusTech

AUGUST 2, 2018

Trade Desk is an online shopping portal located in Ventura, California that is designed specifically for company employees, hosting a wide variety of products ranging from clothes to office supplies to electronic gadgets to even the pet care. Our Magento development company’s effort helped to create this e-commerce site on Magento platform including some exhaustive UI upgrades along with working on front-end development and other such tasks.

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Ameyo

AUGUST 2, 2018

Customer Delight is remarkably changing the ways we look at Customer Experience. Marketing strategies are centered around Customer Experience and the role does not end at closing the leads into customers, what your customers are taking home as an experience is what will make you walk a step ahead of your competitors.

Customer Experience 45

Customer Experience Marketing 45

OctopusTech

AUGUST 2, 2018

Noble Elements is an online consulting agency that has helped several small businesses grow. It was established by four small business entrepreneurs whose combined experience ranges from selling motorcycle helmets to woman’s boutique to professional photography. Noble Elements asked our web designing company to help update their UI and web design in order to catch potential customer eyes and we lived every bit up to our client’s expectations.

Consulting 48

Consulting Consulting 48

Ameyo

AUGUST 2, 2018

The latest research by Salesforce states that 75% of people now expect a consistent experience wherever they engage with brands either through social media, mobile, or even in person. This clearly upholds that customer engagement is extremely complex and crucial in the current market scenario, where customers are highly flexible in shifting from one brand to another if their superior service needs are not met quickly and effectively.

Marketing 45

Marketing Personalization Customer Experience 45

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

Journey mapping

OctopusTech

AUGUST 2, 2018

Avant Agency is a full-service activation, sponsorship and event company that has 15 years’ experience of creating strategic partnerships between right holders and brands. Their primary focus is delivering ROI through brand recognition, reach and sales opportunities. Our web development company worked with Avant Agency to create a responsive WordPress website that features an attractive User Interface to helps drive traffic and increase orders.

Sales 48

Sales 48

Robert C. Davis and Associates

AUGUST 2, 2018

By Brad Baumunk , President and COO. As the labor market continues to heat up, the impact of attrition in the contact center will only get worse. People who took jobs in the contact center often took the job because they couldn’t find the appropriate job in their field of choice. In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0% in June because more people are entering the job market ( [link] ).

Contact Center 40

Contact Center Marketing Coaching Consulting 40

OctopusTech

AUGUST 2, 2018

A millennial minded agent, Stephen Udoff is an associate at Pacific Union International for the past 7 years and is currently the Director of California Association of Realtors representing Malibu and Beverly Hills region of Southwest Los Angeles. Within a short duration of kicking off our project where our web designing company build a WordPress site from scratch to support his realtor business, he saw some real improvements in his revenue.

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