Callminer

NOVEMBER 8, 2020

Here are 25 indicators of fraud on inbound calls in call centers.

Call Center 273

Call Center 273

GetFeedback

NOVEMBER 8, 2020

Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience.

Feedback 170

Feedback 170

Ameyo

NOVEMBER 8, 2020

Holiday seasons are the busiest time of the year for the logistics Industry. And, does that change because of the unprecedented crisis of COVID-19? Yes, we are sure to see a surge in demand for making contactless deliveries. The in-store visits have reduced significantly, kicking off online selling. With e-commerce taking over this year, retailers … Are you Prepared for the Upcoming Holiday Logistics Rush?

Contact Center 98

Contact Center 98

GetFeedback

NOVEMBER 8, 2020

Using the five dimensions of service quality and knowing how to measure them accurately can help you find actionable ways to improve your customer experience and delight your customers.

Customer Experience 78

Customer Experience 78

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

NICE inContact

NOVEMBER 8, 2020

An ACD is essential contact center technology. Without an ACD, the operation would be in disarray, which is why it is indispensable for every contact center. However, ACD capabilities vary widely across vendors, meaning just because a call center uses an ACD doesn't mean they are reaping all the benefits that the best ACDs can provide. Learn the capabilities of industry-leading ACDs and how those capabilities positively impact operations and customer experience (CX).

Contact Center 62

Contact Center Engineering Call Center Technology 62

Knowmax

NOVEMBER 8, 2020

Automate customer support with conversational AI chatbot.

Chatbots 52

Chatbots Customer Support 52