What is Customer Vulnerability?
Callminer
DECEMBER 20, 2020
Read this article to learn how to identify, support and retain vulnerable customers.
Sun.Dec 20, 2020
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The future of CX delivery: Applying the learnings from COVID-19
TELUS International
DECEMBER 20, 2020
In this virtual think tank article developed in partnership with Frost & Sullivan, discover how customer experience leaders are optimizing CX in a post-pandemic world.
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Why You Should Bring Humanity Back to Your Customer Service
A Better Answer
DECEMBER 20, 2020
Whether you’re calling on the phone or using an online chat, finding the help you need from a brand can sometimes be difficult. For some, the idea of customer service can conjure up memories of frustration rather than convenience.
Transforming the Grocery Shopping Experience with Last Mile Delivery
JivoChat
DECEMBER 20, 2020
It was mid-March when my flatmate and I burst into a panic as the first cases of COVID-19 were officially announced. Both of the companies we were working for, abruptly told us to stay home and work remotely. In several days, the lockdown period started and we were so anxious that we could neither buy any groceries from supermarkets nor order food from restaurants.
Reimagine Your Communications With A Unified Platform
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
A Guide to Building Brand Visibility Online
CSM Magazine
DECEMBER 20, 2020
A company needs to be able to deliver a good level of brand visibility online. With so many other businesses running in competition, a brand needs to know what makes them stand out and how to best market it so they can move ahead of competitors. Let’s take a closer look at some of the first steps that should be taken for increasing brand visibility online.
French Inbound Call Center is Necessity for Business Expansion in France
Grupo Noa
DECEMBER 20, 2020
The business world is enhancing by leap and bounds. France is one of the most exotic business destinations in Europe, and it often invites FDI from foreign countries. In order to flourish on one’s business in France, proficiency in the native language is necessary. Around 90% of people speak French there. No doubt, these customers want to get their issues resolved in their native language only.
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