How to Drive Revenue by Cross-Training Contact Center Agents
Balto
OCTOBER 2, 2022
Share on Twitter. Share on Facebook. Share on LinkedIn. Share on Email. Are you actively working on your agents’ cross-selling superpowers? Whether your contact center deals in sales, customer service, or collections, cross-training agents is the best way to garner revenue and value for your business. Sales agents can answer base-level service questions about your product.
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