Sun.Feb 19, 2023

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Top 5 Customer Service & CX Articles for the Week of February 20, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Jeff Toister’s Top Tips for Crafting a Successful Customer Culture by Melanie Mingas (CX Network) CX author and keynote speaker Jeff Toister offers his advice for customer experience managers looking to create a winning customer culture.

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Generative AI – The Dawn Of A New Era

kommunicate

Last Updated on February 19, 2023 Let’s play a game. There are 2 short paragraphs of sentences that follow. ChatGPT wrote one of them. The other one was written by yours truly. Can you tell which one is which? The subject is “ Funny way of explaining the layoffs in the US tech industry.” Paragraph [.] The post Generative AI – The Dawn Of A New Era appeared first on Kommunicate Blog.

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Customer Success Vs Sales Teams – Cooperation is Vital

Anexa BPO

Sales and customer success are two crucial components of any business, and both play a significant role in driving the growth of the organization. However, they have different objectives, processes, and goals, and it is important to understand the differences between them to leverage their strengths and improve the overall performance of the business.

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Customer Success vs Customer Support: What’s The Difference?

Global Response

“If you have any questions, please contact our customer support team.” Or is that customer success? Or customer service? In the customer experience world today, there’s so many different terms and labels for customer-facing teams that it can be difficult to discern what the difference is—if there is one—between the terms. Is there a difference between customer success vs. customer support?

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper