GetFeedback

MARCH 7, 2021

We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.

Customer Experience 122

Customer Experience Management 122

Nicereply

MARCH 7, 2021

Learn how automation and AI let you be more personal with customers and not sound like a robot. In this brand new ebook by Front and Nicereply, we’ll walk you through the basics of support automation, its limitations, and examples of how you can use it today. We’re no stranger to automation if you think about it. From ordering groceries online to booking tickets to that must-see concert, you can use automation just about everywhere.

Customer Support 52

Customer Support Personalization Customer Service 52

GetFeedback

MARCH 7, 2021

Uncover the value customer’s yield by gathering feedback with surveys.

Surveys 78

Surveys Feedback 78

Knowmax

MARCH 7, 2021

Omnichannel Customer Service: Best Practices.

Best practices 52

Best practices Customer Service Customer Experience 52

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