Sun.Jan 10, 2021

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4 Ways to Scale Customer Support Capacity While Keeping Quality High

Nextiva

Scalability. It’s all about moving up: Optimizing, streamlining, refining, and perfecting your processes, expanding your team’s capacity, and supporting the needs of your business as it grows. It’s a measure of how well a company can grow from a small entity to a large one. There are a lot of contributing factors to how well […]. The post 4 Ways to Scale Customer Support Capacity While Keeping Quality High appeared first on Business VoIP, Customer Experience, Sales & Marketing Content

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Why Businesses Struggle with Lead Generation?

OctopusTech

Everyone must have heard about lead generation, there’s nothing new in that, right? But for those who have never heard about the term “lead” or “lead generation” then you are at the right place. As we know how important for any business to generate leads , generate profits, or get customers for their brand. What is a Lead? A Lead is something or someone who expressed their interest in your business product or service which you are offering.

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The Art of Implementing a Chatbot within Your Call Center

NobelBiz

For some time now, Chatbots have become famous in contact centers. It is an artificial intelligence tool that can be described as a virtual agent. Indeed, it can interact with customers via instant messaging, and exchanges are based on predetermined scripts and scenarios. As a result, a Chatbot is presented as a real solution for improving customer experience in a call center.

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A 2021 Shopping Checklist for Free Live Chat

Comm100

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. The ability to offer live chat support to your customers – for free – is fantastic. But with so many free live chat software options to choose from, it can be difficult to compare them and figure out what is best for you and your customers.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Why Do Contact Centers Need A Chatbot More Than Ever?

NobelBiz

Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users. A chatbot is a conversational tool that provides information to users.