Sat.Nov 02, 2019

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Are We Talking Ourselves Into A Recession?

Beyond Philosophy

Are We Talking Ourselves Into a Recession. You hear it all the time on financial media. “Consumer Confidence is low.” It describes how people think that something terrible is going to happen to the economy, and it affects their spending behavior. Confidence is a feeling, not a fact or a physical item. However, this emotional reaction has serious implications on the economy, as well as your bottom line.

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Killing Dead Air Time - Tips for Customer Support Agents

ChaseData

How many times have you called a contact center or a customer service line only to be met with long periods of silence? Whether it’s the time before you’re connected to a live agent or periods between active conversation with your customer service representative, these stretches of silence are referred to as dead air time - and they can be deadly to a contact center and the company they represent.