Sun.Oct 13, 2019

Lean, mean cloud machine


Consumer support over any channel, in any language, at any time: 5CA’s successful contact center as a service is possible because we use technology to make planet Earth our talent pool. It also presents an intriguing challenge: How do we balance flexibility, productivity, and security

Apple iOS Feature Chat Suggest Brings Messaging to Google Search


Share This Story. Brinks Home Security speaks about their decision to use Chat Suggest, a game-changing new iOS13 Apple Business Chat feature.

Apple Business Chat Gains Popularity in Contact Centers


Share This Story. Learn how Brinks Home Security’s contact center is taking advantage of rich messaging with Apple Business Chat to set themselves apart and to set the standard for customer experience in their industry.