Tue.Dec 27, 2022

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9 Of The Best Books On Customer Service That You Can’t Miss

kommunicate

Last Updated on December 27, 2022 “If you are not taking care of your customer, your competitor will.” – Bob Hooey So you have wandered around enough and want a sure-shot way to make your customers happy! This is where reading some best books on customer service can be your savior! Do you know that [.]. The post 9 Of The Best Books On Customer Service That You Can’t Miss appeared first on Kommunicate Blog.

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Amazing Business Radio: Amy Brown

ShepHyken

The Power of Listening to Your Customers . Using Conversational Data to Enhance the Customer Experience . Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale. She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies.

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It All Starts with the Why!

Contact Center Pipeline

“Adaptability is an essential quality for successful leaders. Without it, you could remain too rigid and not allow yourself to get ahead of the curve or shift when you notice that what you are doing is no longer working.” —Monica Thakrar, Forbes “The ability to be able to adapt to adverse circumstances, to un-learn old […].

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Contact Center: The Benefits of Using Multichannel Communication

Helpware

In this guide, we’ll look at some of the benefits of a multichannel contact center. Use this information to make informed decisions for your business.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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How to Weather Any Storm: Strategies for Driving CX Efficiency

Quiq

Business disruption is all around us. From triple-demics to once-in-a-lifetime weather events (that seem to happen multiple times a year) to incessant recession fears, there’s a lot to deal with. While you can’t predict the future, you can learn to cope with constant business disruption. The best way to prepare? Do more with less. For most companies, that means being able to adapt quickly, improve efficiencies, and focus on digital strategies across business divisions.

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5 Baffling Email Ticket System Mistakes & How To Fix Them

LiveVox

Ticketing support systems are a crucial component of a busy call center. A solid ticketing system helps optimize agent workflows. They help organize incoming customer support requests. There could be hundreds of requests coming in every hour, so it’s important to be able to keep track and delegate each one. If a call center lacks […]. The post 5 Baffling Email Ticket System Mistakes & How To Fix Them appeared first on LiveVox.

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Tips for Creating or Revising Your Customer Success Journey Map

ClientSuccess

Road Map Vectors by Vecteezy. At the heart of any successful customer relationship is a clear and well-defined path to customer success. This means implementing best practices in areas such as product training, initial relationship cadence, and real-time support. Here are key strategies to consider when creating a Customer Success Journey Map: 1. Develop clear tasks, milestones and goals throughout the customer lifecycle. 2.

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Coaching Tips for Account Managers | Key Account Management

Kapta Customer Success

There’s been a lot of talk about an economic downturn for months and Bloomberg is now saying that there’s a 70% chance of a recession in 2023. This is when companies do whatever is necessary to secure their future by cutting costs, downsize their teams, and retain their client bases.

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In Your Contact Center – What is the Most Important KPI to Monitor?

Zappix

The core of any company is customers. Not just any customers, but happy and loyal customers that is. Listening to current trends, specifically what your customers want, is how to create and keep those people enjoying your business.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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ChurnZero’s greatest hits of 2022

ChurnZero

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. We also released a number of new product features that got our customers fired up about working with their customers, company, and leadership in new ways that help them show off the value of CS and deliver the best possible customer experience.

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What is IP PBX? – A Detailed Insight!

Hodusoft

What is IP PBX? - A Detailed Insight! In the past decade, IP PBX Software has gained a lot of popularity among businesses. It is an excellent option for businesses that deal with a huge volume of calls daily. In this guide, we will get a deep insight into IP PBX. The topics that we will cover in this guide are: What is IP PBX? How Does an IP PBX Phone System Work?

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