pindrop

SEPTEMBER 26, 2021

Deepfakes are generative media in which a person in an existing image or video is replaced with someone else’s likeness. Deepfakes leverage powerful techniques from machine learning and artificial intelligence to manipulate or generate visual and audio content with a high potential to deceive. The main machine learning methods used to create deepfakes are based on deep learning and involve training generative neural network architectures.

Technology 103

Technology Call Center Personalization Banking 103

NICE inContact

SEPTEMBER 26, 2021

A contact center is no longer a place to just handle calls. Today, there is click-to-chat, email, text, callbacks, and all the digital channels customers use. The importance of customer experience and loyalty has become more important than ever, and technology is improving and changing rapidly. Our goal at NICE CXone is to help our customers build lasting relationships with their customers because we understand the value and importance of satisfying customers.

Contact Center 78

Contact Center Marketing Technology Customer Experience 78

kommunicate

SEPTEMBER 26, 2021

Once you start using Dialogflow, you will begin to really acknowledge the power of Google’s AI and How you can get users to the streams and sequences of random messages you receive from your users. Dialogflow provides predefined system entities that can match many common data types. For example, there are system entities that match [.]. The post How to Reply Back to the User with their Name in Dialogflow appeared first on Kommunicate Blog.

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pindrop

SEPTEMBER 26, 2021

It’s helpful to think about the authentication process on a spectrum, where not every customer interaction needs to face the same level of authentication requirements. For less risky interactions, fewer factors of authentication can be appropriate. Higher risk interactions, by contrast, may require more factors to authenticate. For lower-risk interactions (those that may require two or fewer factors of authentication), Automatic Number Identification (ANI) Validation combined with ANI match can

Interactive Voice Response 57

Interactive Voice Response Average Handle Time Self service APIs 57

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kommunicate

SEPTEMBER 26, 2021

Once you start using Dialogflow, you will begin to really acknowledge the power of Google’s AI and How you can get users to the streams and sequences of random messages you receive from your users. Dialogflow provides predefined system entities that can match many common data types. For example, there are system entities that match [.]. The post How to reply back to the user with their name in Dialogflow appeared first on Kommunicate Blog.

Customer Support 52

Customer Support 52