Fri.May 10, 2019

11 customer service scenarios and how to use them

HelpCrunch

If you were ever asked for a refund or had to report a feature request, you probably work in customer service or have talked to your customers once or twice. And you know the pain [ … ]. The post 11 customer service scenarios and how to use them appeared first on HelpCrunch blog. Customer service

Guest Blog: What is Outsourced Customer Support and Why Do You Need it

ShepHyken

This week we feature an article by Costi Teleman who writes about the importance of excellent customer support and what to look for when outsourcing your support team.

Why Customer Service Integrations are Essential to Success

B2B Customer Service Blog - TeamSupport

It seems like all areas of a business now rely on software in some way. There is payroll software for Accounting, lead nurturing and CRM for Sales, and customer service for the support team to resolve customer issues.

Are You Managing This Key Driver of Poor Experience?

Beyond Philosophy

We don’t like uncertainty. It affects our lives in many ways, and especially as customers. Consider the fact that we buy insurance. We purchase peace of mind that we are covered if something unlikely (and terrible) happens.

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

How Customer Experience Differently Affected B2B and B2C?

OctopusTech

Customers these days have high expectations and it impacts your customer experience management. Somewhere your business design is matter in this case. As if you are dealing in B2B your marketing methods are different and when you deal with a customer, the method you used is different.

B2C 91

More Trending

Why Use Help Desk Software A Question Every Business Should Figure

ProProfs Blog

You have heard the phrase “ worth their weight in gold ” , haven’t you? Why do you think it exists? Gold has a strong universal appeal. It is bright, shiny and rich in its color. There’s something to the way it looks that makes us want to have a piece of it.

10 things I learned at the C.A.R.E. Conference

Customercount

I had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) conference this week in my hometown of Indianapolis. I came away with 10 distinct impressions. Continue reading → The post 10 things I learned at the C.A.R.E. Conference appeared first on CustomerCount.

82

Dialogflow vs Lex vs Watson vs Wit vs Azure Bot | Which Chatbot Service Platform To Use?

kommunicate

Chatbots are a revolution in customer communication. Nowadays, companies are relying heavily on chatbots to automate and reduce the workload on humans. At Kommunicate, we evaluated many chatbot building platforms for various use cases such as customer support and service.

ClientSuccess Launches New CS100 Summit Logo

ClientSuccess

We’re excited to unveil the new logo of the CS100 Summit. The new logo incorporates our mission to build global customer success leadership summits with the best content, the best experiences, and the best connections.

SaaS 74

Optimizing Customer Experience Data to Drive Business Success

Digital CX is an established practice. It’s time to focus on brick-and-mortar! This eBook covers the impact of CX on location-based businesses and best practices on how feedback is collected and data analytics are turned into insights that drive actionable improvements. Discover new ideas to fuel your business’s top and bottom line!

Top 10 Customer Success Takeaways from Technology & Services World 2019

ChurnZero

Top 10 Customer Success Takeaways from TSW 2019. Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. Attendees got the chance to gather for three days to learn the latest industry trends and discover new products and services that can help them streamline their operations.

How Valvoline’s Service Team Pleased Two Very Diverse Constituents — Its CFO and Its Customers

inContact

Chief financial officers (CFOs) are notoriously tough customers when it comes to approving expenditures for new initiatives. They expect to see a solid business case with a strong, defensible return on investment (ROI). When Valvoline looked into centralizing the inbound calls that its 1,300 retail locations were handling, the business case almost wrote itself.

A Real View: the last mile in implementing AI

Nuance

Imagine that you are a busy professional whose very long days are packed with a mix of routine and critical time-sensitive tasks, each of which requires close attention and thorough and accurate paperwork.

Build a Conference Call with the Nexmo Voice API and Ruby on Rails

Nexmo

In this walkthrough, we are going to create a Ruby on Rails conference call application that utilizes the Nexmo Voice API. Within the Nexmo documentation, a conference call is also referred to as a conversation , and we will be using these terms interchangeably.

APIs 75

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

What I Learned from Speaking at Hero Conference 2019 in Philadelphia

CallSource Insights

One of the best ways to learn is to teach – like speaking for a room full of PPC nerds at one of the largest digital advertising conferences in the world. Every story has a beginning, middle, and an end.

5 Must Haves for the 2019 Call Center

Talkdesk

The “future call center” is no longer just an abstract theory. AI, machine learning and automation have brought the future to the present and call center leaders who want to keep their businesses competitive in today’s economy must adopt the technology that will enable them to provide truly innovative customer experiences.

Workforce Optimization: A Prescription to Drive Better Patient Satisfaction

Avaya

Increased consumer expectations are a facet of the digital transformation our world is experiencing. Consumers are adept at accessing more information and services online, from checking into flights to paying parking tickets, viewing children’s report cards to scheduling a ride across town.

ICMI Contact Center Expo features 75+ sessions

Global Response

Global Response is Exhibitor 521 in Expo Hall, and an ICMI Awards finalist The ICMI Contact Center Expo is coming to the Fort Lauderdale area soon – the conference is at the more. The post ICMI Contact Center Expo features 75+ sessions appeared first on Global Response. Events and Partnerships

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Ameyo Emerge and Freshdesk Mint Integration – The Why and How of it

Ameyo

For businesses grappling with the customer experience and agent experience, it is almost a daily struggle to deal with customers who have no to zero attention spans and are not patient enough to share details such as Email D or Order ID.

16 Best Practices for Increasing Survey Response Rates

delighted

Once you’ve designed and distributed your customer survey, the next step can be the most exciting part of the process: watching the responses roll in. Unfortunately, the reality is that you may not get as many responses from your first survey project as you would like. This low survey response rate can lead to concerns over unreliable feedback or a lack of helpful customer insights.

How to Create an Outsourced Call Center Statement of Work (SOW)

Advantage Communications

In the modern business world where competition is extremely fierce across all industries, high-quality customer service can make the difference.

Ultimate Guide to Setting up Your First Online Shop With Shopify and WooCommerce

LiveChat

Business ideas require effective actions to become a reality. Obviously, everyone wants to earn cash from their ideas. But who says that you have to spend hundreds and thousands of pounds on buying a piece of land and then converting it into your shop when you can easily do it online!

The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

What’s the Future of Comprehensive Data Privacy Regulations in the U.S.?

Whitepages Pro

With nearly every U.S. company feeling the effects of regulations like GDPR and the Canadian Anti-Spam Law (CASL), the time is ripe for a similar regulation to go into effect in the U.S. We’re starting to see this at the state level, where eleven states are considering—and one has passed—comprehensive data privacy acts of their own. California, ever the trendsetter, passed the California Consumer Privacy Act ( CCPA ) in 2018; the regulation is set to go into effect January 2020.

WebHelp and Swedish Rail — Customer Experience on the Right Track

inContact

NICE inContact research confirms this trend: Agent-assisted digital channels are gaining ground, with the largest growth in the agent-assisted web chat. SMS and mobile apps also have made gains, though less than chat channels (find more details here ). Companies face growing customer expectations — they want a true omnichannel experience supporting more and more digital channels.