Mon.Sep 13, 2021

5 Mistakes to Avoid When Implementing Software Asset Management Tools

Unymira

Thinking about launching a SAM program or purchasing a new SAM tool? Learn how to avoid the top 5 common mistakes that buyers encounter when implementing a SAM tool. SAM Software Asset Management

101 customer service stats you need to know

Callminer

Customer expectations are always evolving. It’s up to businesses and brands to understand those expectations and deliver exceptional customer service

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5 Top Customer Service Articles of the Week 9-13-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

B2C 63

Strategies, Challenges & Data Behind Deploying Remote Agents

Liveops

The post Strategies, Challenges & Data Behind Deploying Remote Agents appeared first on Liveops. Call Center Industry

A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. To make the most of this disruption, you need to understand the economic drivers, develop a strong strategy for unearthing valuable talent, and use the latest tech tools to get the job done. Read this guide to get your recruiting practice ready to thrive in the new normal.

9 Signs Your Business Phone System Needs an Upgrade

Avoxi

9 Signs Your Phone System Needs an Upgrade No business wants to miss customer calls, waste employee time, or overspend on legacy technology. In other words, nobody wants to be stuck with an outdated business phone system! Here are 9 signs that your phone system is due for an upgrade.

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The Helpdesk KPIs You Need to Maximise Your Customer Support

CSM Magazine

Managing a successful customer support helpdesk isn’t an easy task. But when helpdesk managers set the right Key Performance Indicators (KPI’s) for their agents, they can transform results for their customer support service.

Customer Success: Budget Planning Playbook

ClientSuccess

Modern CSMs wear many hats. From project manager to company voice box to issue mitigator, CSMs are veritable jacks of all trades. For some (but not all) SaaS organizations, CSMs are also responsible for leading and managing upsell conversations with customers.

Podcast: The ultimate renewal playbook – Managing multiple stakeholders

inSided

In Episode 15 of The inSide Scoop on Customer Success, we tackle a very important topic: The ultimate renewal playbook – Managing multiple stakeholders. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Puneet Kataria, founder of CustomerSuccessBox.

Ventrica Announce Jamaica Launch

CSM Magazine

Ventrica is first British-based BPO to open in Jamaica. Ventrica the fast-growth multilingual customer service specialist is expanding into Jamaica with the launch of its new operation in Montego Bay.

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Digital Transformation in Customer Service – Why You Can’t Afford to Ignore it (Part 1 of 3)

Comm100

Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket as companies adopted new technologies to stay connected during the pandemic.

Remote Agents Special Call Center Report

Liveops

The post Remote Agents Special Call Center Report appeared first on Liveops. Call Center Industry

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools

DMG Consulting

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools. Sep 3, 2021 Donna Fluss. View this article on the publisher’s website. Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers.

2018 Call Center Industry Report

Liveops

The post 2018 Call Center Industry Report appeared first on Liveops. Call Center Industry

Going to Market Smarter in the New Economy

In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

How To Reduce After Call Work In A Call Center Without Losing Productivity?

Voiptime

The operation of call centers is a highly profitable and valuable activity for every business. To orchestrate pursuing every financial goal and ensure the endeavors of call center agents, you need to tackle the most demanding customer issues

What Is Buyer Intent Data and How to Use It to Boost Sales

SmartKarrot

A recent report by Think with Google confirms that 89% of the people rely on research before making a particular purchase, thus, making them a potential buyer. That is when the concept of buyer intent data comes into picture.

Sep 13 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Franklin, TN Organization: Maetz Consulting, LLC As a Customer Success Director, you will spearhead the end-to-end effort to help build a new and thriving Customer Success team from the ground up, one person at a time.