Mon.Aug 02, 2021

What Makes a Successful Call Center?


How do you define success? Success can mean accomplishing a task, reaching a goal, or. The post What Makes a Successful Call Center? appeared first on TCN. Call Center Software Compliance Cloud Call Center Software

Simple Yet Effective Ways to Enhance the Experience of Your Customers

Steve DiGioia

Last weekend, my wife, daughter, and I spent a lovely afternoon at a local farm, which also happened to be hosting a food truck festival at the same time. Of course, we ate too much but at least we got some sun on our faces and a day in the fresh air.


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Using Customer Journey Mapping to Improve CX


Deeply understanding customers is key to success. By leveraging customer journey maps, your company can keep up with its customers' evolving needs and expectations

Ready to improve your quality assurance (QA) process? Read this first.


A solid quality assurance process is one of those needs that transcends industry.

A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. To make the most of this disruption, you need to understand the economic drivers, develop a strong strategy for unearthing valuable talent, and use the latest tech tools to get the job done. Read this guide to get your recruiting practice ready to thrive in the new normal.

How The Office Gurus Used SpeechIQ®’s Insights to Lower AHT for America’s Leading Home Improvement Retail Company.


The Office Gurus is a leading BPO that operates contact centers in El Salvador, Belize, Jamaica, and the USA, with clients in Retail, Finance, Healthcare, Education, and more.

More Trending

The 23 Keys to Creating Raving Fans Part 2


This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. As mentioned last week, you can download the full white paper HERE.

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5 Top Customer Service Articles of the Week 8-2-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

7 Reasons Virtual Clinical Trials are Here to Stay


7 Reasons Virtual Clinical Trials are Here to Stay Modern Advantages of Virtual Clinical Trials The COVID-19 pandemic has revealed at least one silver lining in our changed world: The fact that today’s technology allows companies to conduct more types of work from anywhere in the world.

The Impact of the Wrong Software on Employee Experience

Call Design

As the integration between human and technology becomes increasingly more unified and the bottom-line efficiency evolves by the day, it’s essential to understand where and how this has happened.

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Hybrid Work at AVOXI: Connecting from Costa Rica with Michael


Staying Connected from Costa Rica with MichaelHybrid Work at AVOXI Michael Does Remote Work in Style At AVOXI, our employees are at the heart of everything we do. They’re the reason behind our global success and happy customers, and earlier this year we invested in them, big time.


What is CRM integration and why is it useful?

ViiBE Blog

ViiBE Blog. What is CRM integration and why is it useful? Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. Natalia Barszcz. August 2, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin.

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Customer Experience Experts you Need to Follow!


Customer Service experience matters a lot for both the customer as well as the brand image of a company. But it can be difficult to strike a chord with your users every single time. This is because when the world is as ever-evolving, there is no single correct way to do it.

Aug 02 – Customer Success Jobs


Role: Strategic Customer Success Manager Location: Austin, TX, US Organization: Rapid7 As a Strategic Customer Success Manager, you will consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention.

Going to Market Smarter in the New Economy

In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

Interview with Philipp Bolthausen, Creative Director of Baume & Mercier

C Space

Interview with Philipp Bolthausen, Creative Director at Baume & Mercier. By Lidi Grimaldi and Matteo Corbellino, Express Arena Subject Matter Experts. 3 3 Let me cite Karl Lagerfeld, “Trends are the noise before defeat”. Trends are short-lived and can be extremely dangerous to brand equity. . You see these companies bubbling up with a monochromic brand and then they are gone a couple of years later.