Callminer

JULY 29, 2018

CallMiner published the CallMiner Index – a customer churn survey report that reveals a switching epidemic that is costing British businesses at least £25 billion a year.

Surveys 182

Surveys 182

ClearAction

JULY 29, 2018

Customer Engagement is an Enterprise-wide Imperative Lynn Hunsaker. Does customer engagement rely solely on Marketing, Sales, Success or Service strategies? When the CEO of Air New Zealand made the mindset shift replacing We Fly Planes with We Fly People 1 , the whole company began to focus on empowering customer engagement. Keeping the aircraft clean, adjusting policies and processes, smoothing hand-offs — everything behind-the-scenes as well as customer-facing was seen in a customer-focu

Enterprise 48

Enterprise Customer centricity Finance Employee engagement 48

Ameyo

JULY 29, 2018

Predictive Dialers have revolutionized the way contact centers perform outbound calling campaigns. With the predictive dialers, manual and tiring process in call centers is now fully automated and efficient. Predictive dialer technology has enabled contact centers to witness exemplary growth in sales, profits, agent productivity, and customer satisfaction.

Call Center 49

Call Center Contact Center Sales Technology 49