Sun.Nov 06, 2022

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Improving customer engagement in a challenging economic climate

Callminer

Frank Sherlock, CallMiner's VP of International, will be at Credit Connect’s Technology Think Tank on Nov. 17, 2022 for a session on how economic change has impacted customer engagement.

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12 Creative Instagram Reel Ideas

JivoChat

If you are looking for creative Instagram reel ideas, you are in the right place. The short video format that has become a success on TikTok, is conquering more and more space on Instagram, and many users started posting more reels than pictures on the platform. . Enjoy this opportunity to engage with your followers and reach new audiences. People who don’t follow your profile may discover your brand by watching the reels you make through the Instagram Explorer page. .

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Why reviews aren’t the answer to improving customer experience

customer sure

It feels like we can’t move for reviews these days. Either being asked to provide a review, or having other people’s reviews thrust upon you, whether you want to see them or not. It’s a topic I have a real love/hate with. Just to be clear, I do find most reviews helpful. When looking at products or services online, from items on Amazon or restaurants on Tripadvisor, reviews can be extremely useful in helping you make an informed decision, hearing from other customers what they thought and experi

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Celebrating 25 Years of EXPO RC

Anexa BPO

It’s hard to believe that it’s been 25 years since the first EXPO RC event was held. For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service. It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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5 Ways Customer Expectations for Retail Banking & Payments Have Changed in 2022

LiveVox

Let’s be honest: customer expectations for modern retail banking and payments were already in question before the pandemic. . The post 5 Ways Customer Expectations for Retail Banking & Payments Have Changed in 2022 appeared first on LiveVox.

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