Live chat Vs. Chatbots
JivoChat
JUNE 30, 2019
When it comes to delivering high-quality online customer service, response time is key. Customers want to get their questions answered as quickly as possible and, for that reason, businesses looking to heighten their game will want to provide chatbot or live chat solutions on their websites. Though chatbots can fulfill the demand for instant replies, they definitely can’t replace human interaction - one of the most critical aspects of high-quality customer service.
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