Sun.May 12, 2019

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5 Top Customer Service Articles for the Week of May 13, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Bad Experiences Aren’t Always The Problem for Companies by Mary Drumond. (LinkedIn) When it comes to the strategic decisions that will help you thrive as a company, a positive experience is not the only factor that will make customers choose you, or stay with you.

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6 Aha! Moments on a Learning Journey: What’s your moment?

FreshGrade

Article written by: Kathy Cote’ Rogers, Teacher of Children at Pizitz Middle School, Vestavia Hills, Alabama. Guiding my students along their learning journeys requires that I set aside my ego and relinquish – or at least share – control. Above all, to sustain a truly student-centered classroom I am challenged to get out of my students’ way.