Totango

APRIL 15, 2022

In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. But what do you do when the platform you’ve been using goes out of business? Or when you realize that the one you have just isn’t working for you anymore? You don’t want to lose the momentum you’ve been building, but sometimes a switch is necessary, so it’s important to find a platform that makes it easy for you to jump right in and sta

Customer retention 84

Customer retention Enterprise Analytics Personalization 84

ShepHyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction. He shares how to create excellent customer experiences at every stage of the customer journey.

Customer Experience 173

Customer Experience Customer Support Enterprise Scripts 173

ChurnZero

APRIL 15, 2022

Have you ever wondered how certain companies know exactly the right moments to reach out with an offer? Sometimes, the outreach is so spot-on and intuitive, you don’t even realize you’re being pitched. As acclaimed mentalist Tony Corinda said, “Good timing is invisible. Bad timing sticks out a mile.”. Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition.

Accountability 98

Accountability SaaS Upselling Metrics 98

Working Solutions

APRIL 15, 2022

Customer service is the foundation of a successful business. Giving those who buy products and services from your company priority attention makes all the difference in keeping those customers and turning them into brand loyalists. What if your business needs require changing your customer service to virtual? How do you approach this transformation?

Customer Service 98

Customer Service Customer Experience 98

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WiserOwl Blog

APRIL 15, 2022

We know that Contact Centers are extremely busy workplaces, and you may not always have enough time to keep up with what’s going on in your industry. Today, we’d like to present you with a quick, “just the facts” post to help illuminate some of the key issues in our space so that you can […]. The post 10 Quick CX Stats that Even Busy Contact Center Executives Should Know appeared first on WiserOwl.

Contact Center 52

Contact Center 52

SmartKarrot

APRIL 15, 2022

Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success. Define & optimize the customer journey. Lead Customer Success staff, activities and establish an overall vision and strategic plan.

Best practices 19

Best practices Employee engagement Accountability Metrics 19

Education Services Group

APRIL 15, 2022

The Reason. Beep. Beep. Beep. I stand in line at my local pet supply store, a box of dog biscuits in my left hand, my wife’s hand in my right. I can see the sun setting in a fusion of yellows, oranges, and blues just outside the sliding doors that a young woman just walked through with her pearly gray, gallant pup—could be a Labrador or a Retriever.

Analytics 98

Analytics Morale Sales Technology 98

SmartKarrot

APRIL 15, 2022

“If your retention is poor, then nothing else matters.” – Brain Balfour (HubSpot). We have stressed it time and again – customer retention is key to the growth of a business! Good customer retention rate = product/market fit. It also means increased customer lifetime value, increased revenue, lower customer acquisition cost , and higher average order value.

Customer retention 19

Customer retention CRM SaaS Customer centricity 19