Envision
FEBRUARY 17, 2017
Since the beginning of time, one thing has remained the same when it comes to consumerism: we naturally gravitate towards personalized products and services. It’s why most of us would rather buy a shirt with a logo or design, verses a generic tee. It’s why some of us would even go so far as to have a shirt custom made if we can’t find what we’re specifically looking for.
Amity
FEBRUARY 17, 2017
Your Customer Success Team Is Happier. Humans like to do what humans are good at. Delegating tedious and repetitive tasks to machines means a happier and more focused team. Standardized and automated processes take some design and implementation time, but once they’re launched, CSMs can sit back, watch it run , and adjust when needed. This means their brains are more dedicated to human activities: engagement, intuition, value-added, or relationship building.
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LiveChat
FEBRUARY 17, 2017
It has been a long time since the last customer service quotes article. I hope you missed it! After all, what is better than a good dose of knowledge served in a concise way? Let’s focus on the new customer experience quotes I found and what they mean for us, customer service freaks! There are no traffic jams along the extra mile. Roger Staubach. If you’ve ever been to the mountains, you’ve probably noticed that the easiest trails are the most crowded.
Inova Solutions
FEBRUARY 17, 2017
Inova Solutions' LED displays provide a perfect opportunity to fill gaps in the campus emergency protocol by displaying clear, concise alerts in areas that may be exempt from existing platforms. News Tags: Campus Safety Read more about High Visibility LED Displays: Fill gaps in your emergency notification plan.
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ForeSee
FEBRUARY 17, 2017
Some business publications are reporting that Warren Buffett’s recent decision to unload $900 million worth of Walmart stock has signaled the slow death of retail as we know it. This. The post Walmart’s poor overall customer experience made it no great value for Buffett appeared first on ForeSee.
ShepHyken
FEBRUARY 17, 2017
This week on our Friends on Friday guest blog post my colleague, Ben Roberts, writes about the link between customer service and online reviews. A negative review, like any complaint, is an opportunity to show how good you are. The difference is that review sites take that opportunity public, which can be good; very good! – Shep Hyken. I’m a huge believer in the power of online reviews.
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