DMG Consulting
JUNE 3, 2017
Enterprise Uses of Speech Analytics (whitepaper). 5/1/2017. By Donna Fluss. Introduction. Wouldn’t it be great to share in the journey of each of your customers; to know what they think about your employees, policies, products, services and competitors? To be able to capture insights about what it’s really like to transact business with your company?
Natalie Petouhof
JUNE 3, 2017
Tweet Monitoring and fine-tuning analytics are becoming essential to stay competitive in today’s marketplace. Case in point: Business intelligence analytics software sales will reach $18.3 billion in 2017 , a 7.3 percent increase from last year, Gartner projects. By 2020, the market will be worth $22.8 billion and analytics will be mainstream, Gartner forecasts.
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DMG Consulting
JUNE 3, 2017
Thank you for your interest in DMG Consulting’s publications. Please complete the registration form below. First Name * Last Name Email Address *. Monthly DMG Newsletter. I would like to receive the monthly DMG Newsletter. Comments This field is for validation purposes and should be left unchanged. Close. IVR Optimization Improves Service and Reduces Costs. 4/25/2017.
Customer Experience Matters
JUNE 3, 2017
I recently read this quote attributed to President Trump: Here, everything, pretty much everything you do in government involves heart, whereas in business most things don’t involve heart. In fact, in business you’re actually better off without it. My take: No, no, no! This is wrong-minded, and very outdated thinking. To succeed, businesses must make […].
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