Sun.Apr 18, 2021

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Recommendation Metrics: Which One Should You Recommend?

Concentrix

Are you using the right metrics to gauge your customers' loyalty? Learn how to make the best choice. The post Recommendation Metrics: Which One Should You Recommend? appeared first on Concentrix.

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Social Media is Bad for Customer Service

Bill Quiseng

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. With customers using platforms like Twitter and Facebook to complain loudly and sometimes virally to the world, companies have had to add resources to respond accordingly. But I am not against monitoring social media or using it as a responsive customer service channel.