Concentrix

APRIL 18, 2021

Are you using the right metrics to gauge your customers' loyalty? Learn how to make the best choice. The post Recommendation Metrics: Which One Should You Recommend? appeared first on Concentrix.

Metrics 62

Metrics Automotive Banking Healthcare 62

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. With customers using platforms like Twitter and Facebook to complain loudly and sometimes virally to the world, companies have had to add resources to respond accordingly. But I am not against monitoring social media or using it as a responsive customer service channel.

Customer Service 167

Customer Service Education Self service Healthcare 167

NobelBiz

APRIL 18, 2021

Choosing a service provider is probably one of the most important business decisions a call center owner will make. Powering virtually all the vital operations, the service provider is, in some sense, the technical backbone of every contact center. This is why, in more than one way, the overall performance of a center depends on the service providers (SP).

Call Center 52

Call Center call center software Contact Center APIs 52