Beyond Philosophy

JULY 11, 2020

The 5 Rules for Making and Managing Customer Memories. A lot of Behavioral Economics can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. What Are The Five Rules? I love the subject of customer memories. From how they form to how they change to how they drive your customer loyalty, customer memories are a crucial aspect of your Customer Experience.

Management 351

Management Customer emotions Consulting Consulting 351

CCNG

JULY 11, 2020

In less than 90 days the world changed and customer care changed with it. Organizations, customers and staff are unsettled. Expectations are moving targets and operations are in flux. However, for many contact centers it’s now time to focus on the new path forward. Once again, your ability to navigate a constantly changing environment and overcome new challenges will determine your ability to deliver great customer service and continued success.

CCNG 195

CCNG Benchmark Contact Center Customer Care 195

Fenero

JULY 11, 2020

Communication is key to good management. In this time of increasing remote workers—both due to COVID-19 and a rising gig economy culture—raising clear, engaging communication is a way to lead your team to effectiveness and better results. So how do leaders and managers, working remotely themselves often, achieve this? Be clear. This can build trust.

Contact Center 8

Contact Center Morale Call Center Personalization 8