Win the Customer

DECEMBER 26, 2024

In today’s rapidly evolving digital landscape, artificial intelligence (AI) is transforming the way businesses interact with their customers. From chatbots and virtual assistants to personalized recommendations and predictive maintenance, AI is revolutionizing customer experience (CX). However, the successful implementation of AI-powered CX hinges on one critical factor: building and maintaining trust with customers.

Education 59

Education Chatbots Engineering Management 59

Hodusoft

DECEMBER 26, 2024

Why Every BPO Needs an Omnichannel Contact Center for Success? What comes to your mind when you hear the word “BPO”? You know it’s the abbreviation for Business Process Outsourcing. Apart from that what else? The term may conjure up the image of an office space with lots of computer systems that are fitted with IP-based telephony systems where agents handle huge volumes of incoming and outgoing calls.

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

Concentrix

DECEMBER 26, 2024

Are siloed cybersecurity tools a thing of the past? Discover how an AI-driven unified solution fights cyber threats with greater efficiency.

Technology 48

Technology 48

AWS Machine Learning

DECEMBER 26, 2024

The report The economic potential of generative AI: The next productivity frontier , published by McKinsey & Company, estimates that generative AI could add an equivalent of $2.6 trillion to $4.4 trillion in value to the global economy. The largest value will be added across four areas: customer operations, marketing and sales, software engineering, and R&D.

APIs 142

APIs Enterprise Engineering Benchmark 142

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

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