The 4 Stages of Call Coaching Proven to Boost Appointment Setting
APRIL 22, 2019
The ultimate goal of any call handler is to book the appointment for a caller. Although many call centers utilize phone scripts to stay on track, you don’t have to follow a specific script to ensure a successful phone call. Phone scripts don’t always lead to appointments – good phone skills do. CallSource has broken down inbound calls into Four Core Principles to simplify this process for call handlers.