The Agent Churn Cycle: Why It Happens and How to Prevent It
Callminer
JUNE 2, 2019
Discover the most common problems found across the industry and how AI-powered speech analytics solutions can help churn-proof your call center today.
Sun.Jun 02, 2019
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Humanize Your Support With Data
Help Scout
JUNE 2, 2019
You’ve already explained the whole story to two different people and now you’re being transferred for the third time. The pinky-plinky hold music cuts off and…. “Hello, can I start with your full name please?”. Rage. At Help Scout we’re true believers in human-powered support, but right at that moment we’d happily replace human customer service teams with a couple of Daleks.
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