ShepHyken

JANUARY 26, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Verizon Customer Chief Talks Retail Customer Experience: It’s All About Personalization by Judy Mottl (Retail Customer Experience) Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizons CX strategy and what makes for a rewarding, comp

Customer Service 165

Customer Service Metrics Benchmark Consulting 165

Inbenta

JANUARY 26, 2025

From healthcare diagnostics and personalized shopping experiences to autonomous vehicles on our roads, AI is reshaping industries at a breakneck pace. But with this rapid advancement comes a tricky balancing act: How do we continue to innovate with AI while safeguarding privacy and bolstering cybersecurity? The dual edge of AI innovation AI innovation is vital.

Transportation 52

Transportation Healthcare Chatbots Engineering 52

Inbenta

JANUARY 26, 2025

As ChatGPT’s new feature allow ing users to assign traits like “chatty” or “Gen Z” shows, theres a growing demand for personalized, human-like AI interactions. Tailored language models are essential for capturing the unique linguistic needs of clients across various industries. Inbentas Lexicon technology uses a three-layer approach to provide context-aware AI understanding, enhancing the user experience and maintaining a consistent brand voice.

Personalization 52

Personalization Technology Customer Experience 52

Inbenta

JANUARY 26, 2025

The following is an excerpt from our white paper, Executive Guide to AI Investments in 2025: AI adoption across enterprises is steadily increasing, with a projected doubling of GenAI adoption by the end of 2025. According to the 2025 Gartner CIO and Technology Executive Survey, 37% of enterprises have already deployed GenAI solutions, and another 35% plan to implement them within the next year.

Enterprise 52

Enterprise Government Surveys Sales 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Inbenta

JANUARY 26, 2025

Recent OpenAI outages , with ChatGPT not worki ng, have exposed the risks of relying on a single AI service, causing disruptions for many businesses. With 2025 projected to be a landmark year for AI integration, its crucial to partner with a reliable, scalable AI platform. Inbenta offers a robust alternative with its globally dispersed infrastructure, tech-agnostic platform, and Composite AI solutions.

APIs 52

APIs Enterprise Technology 52