Fri.Jan 24, 2020

6 Tactics to Focus on for Preventing Customer Churn


The concept of “customer churn”, or customers leaving a business, is something that keeps executives around the world awake at night. Especially in the B2B (business-to-business) industry, losing just one major customer can make or break a business.

B2B 58

4 Tips for Choosing the Right BPO for Your Call Center


With your customer base growing constantly, chances are that your call center will be at max capacity in no time. Hence, you will begin searching for a reliable and affordable solution to aid you in ramping up customer assistance.

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9 Well-Meaning Yet Harmful Phrases to Avoid with Customers


9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. Author: Emily Nesterick. In honor of the 62 nd GRAMMYs airing this weekend, I wanted to highlight a song nominee that’s become the unofficial anthem of dealing with difficult customers.

B2C 52

Guest Post: The Secret to Stand-Out Store-Level Customer Service


This week we feature an article by Brett Patrontasch, CEO of Shyft. Brett provides three insightful ways to help improve customer satisfaction and employee empowerment. Most retail businesses understand that the best service strategies won’t succeed if store-level employees don’t feel motivated.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

The Secret of Pricing

Beyond Philosophy

The Secret of Pricing. Academia has a problem with names. They are not always, well, intuitive. Hyperbolic Discounting is an excellent example of a pertinent business area disguised in a difficult-to-interpret label. Hyperbolic Discounting does not mean what you might think.

More Trending

Is your contact center really providing an Effortless Experience?


You settle down for the night, planning to finally watch that HBO film you recorded weeks ago. The kids are in bed, the popcorn is popped and you have arranged yourself on the couch in a way that says “no, I don’t plan on moving for the next two hours.”

How to Nail Your Customer Service Job Interview

Customers That Stick

So, how do you nail your customer service job interview? The first thing is to do all of the basics: be professional, research the company, even research the person you’re interviewing with. Past that, if you’re trying to get into customer service, I’ll give you one tip.

Rick Nucci Talks Startups, Culture, and Philly on The Twenty Minute VC


Watch This Space Podcast - What's Ahead for 2020

Jon Arnold

In short, it’s AI and CX, but to get the rest of the story, please check out our latest podcast here. As usual, newsletter subscribers got this earlier in the month, and now I’m sharing it publicly. Lots of change coming in this new decade, and would love to hear your thoughts on our outlook.

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

12 Customer Service Memes You Can Relate To


Check these 12 all-too-familiar customer service memes and see that you're not alone in your frustration. The post 12 Customer Service Memes You Can Relate To appeared first on HelpCrunch blog. Customer service

Put an end to churn by focusing on customer effort


What if everything you thought you knew about measuring customer service and the customer experience was wrong? . Customer Satisfaction (CSAT) Score and Net Promoter Score (NPS) are ubiquitous customer service metrics.

Preparing Your Contact Center for the Unexpected

NICE inContact

NICE inContact has sought the guidance of our customers that are succeeding in call center excellence from Amy Latzer, Chief Operating Officer of 211 LA, Los Angeles County’s Health & Human Services Organization which provides citizens access to social services.

Your Annual Call Center Performance Scorecard


You know your contact center agents work hard. You’ve seen them in action. But do you know how effective their hard work really is? How productive are your agents? It can be hard to determine how efficient their efforts are when you’re only seeing part of the big picture each day.

The Definitive Guide to Customer Education Metrics

As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.

3 customer churn symptoms and cures


Date: Friday, January 24, 2020 Author: Tom Walmsley - Business Development Manager 3 customer churn symptoms and cures. Published on: January 24, 2020.

2020 Retail Mobile Trends Report


The post 2020 Retail Mobile Trends Report appeared first on Quiq. Messaging Research Uncategorized